Senior Complaints Coordinator
Capital One
Las Vegas, NV
04/20/02 - Current
- Resolved customer complaints in a timely manner while upholding company policy and standards.
- Participated in team events to promote a positive work environment.
- Enhanced performance through collaboration with diverse teams and teammates.
- Analyzed customer feedback in order to identify opportunities for improvement.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies and guidlines.
- Resolved customer complaints or answered customers' questions in a courteous and professional manner.
