Shawn Burns
Conway,SC
Summary
Hardworking employee enthusiastic about learning the Golf industry field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Sales Representative
Golf Galaxy
03.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales.
- Assisted customers with fitting and selection of appropriate clubs, resulting in increased satisfaction and repeat business.
PGM INTERN
Dedham Country Club and Polo
05.2021 - 08.2021
- Coordinated with other departments to create seamless experiences for members and guests during tournaments or special events.
- Managed scheduling of tee times for members and guests, ensuring smooth flow of play throughout each day''s rounds.
- Provided exceptional customer service to members and guests, fostering a welcoming atmosphere at the club.
- Organized successful golf tournaments, ensuring smooth operations and positive experiences for participants.
- Developed junior golf programs that fostered skill development, sportsmanship, and a love for the game.
HELPING HANDS
Wegmans
08.2017 - 08.2021
- Assist customers by providing information and resolving their complaints
- Offer customers carry-out service at the completion of transactions
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Check to ensure that appropriate changes were made to resolve customers' problems.
Education
Bachelor of Science - Business Management
COASTAL CAROLINA UNIVERSITY
Conway, SC05.2024
Skills
- Customer Service
- Microsoft Word and Excel
- Strategic Planning
- Junior coaching experience
- Golf event coordination
- Cash Handling
- Professionalism and Courtesy
References
References available upon request
Timeline
Sales Representative
Golf Galaxy
03.2024 - Current
PGM INTERN
Dedham Country Club and Polo
05.2021 - 08.2021
HELPING HANDS
Wegmans
08.2017 - 08.2021
Bachelor of Science - Business Management
COASTAL CAROLINA UNIVERSITY
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