Shawn Carlson
Austin,AR
Summary
Results-driven Network Engineer with 4 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Innovative Network Engineer provides reliable and vital connectivity for multi-site installations. Integrates fixed wireless, terrestrial and satellite-based solutions to create streamlined network infrastructure at enterprise scale. Trusted to develop fast and secure infrastructure plans for facilities and networking hubs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Engineer
NCR Voyix
07.2024 - Current
- Enhanced team collaboration by sharing best practices during weekly meetings, promoting a culture of continuous improvement within the territory.
- Improved retail equipment operation by implementing advanced troubleshooting techniques and expertise.
- Managed on-site installation of new equipment, leading to improved efficiency and reduced downtime.
Customer Field Engineer II
NCR Atleos
02.2023 - 06.2024
- Improved project efficiency by implementing advanced troubleshooting techniques and optimizing equipment performance.
- Enhanced client satisfaction by providing timely and accurate technical support for complex issues.
- Reduced downtime with proactive maintenance and regular equipment inspections.
- Enhanced ATM functionality by performing regular maintenance and updates on software and hardware systems.
- Ensured optimal machine performance with timely troubleshooting, diagnosis, and repair of ATM malfunctions.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into the existing network architecture.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
Class A CDL Courier
Allied Couriers
01.2022 - 01.2023
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Mixer Driver /Trainer
Razorback Concrete
01.2021 - 01.2022
- Ensured timely delivery of concrete by efficiently planning and executing daily routes.
- Maintained high customer satisfaction with prompt and accurate deliveries while adhering to safety regulations.
- Reduced fuel consumption by optimizing driving techniques and vehicle maintenance schedules.
- Ensured optimal performance of the mixer truck with regular inspections, preventative maintenance, and timely repairs.
- Contributed to a safe work environment by following company policies and procedures, as well as federal and state regulations.
Delivery driver
FedEx Ground
01.2020 - 01.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
Company Armorer
3rd Battalion 21st Infantry Regiment
01.2017 - 07.2018
- Enhanced armory operations by implementing efficient inventory management and control systems.
- Maintained accurate records of equipment issuance and returns, ensuring proper accountability for all items.
- Assisted in the training of new armorers, sharing expertise and best practices to ensure consistent performance across the team.
- Increased overall armory safety by conducting regular inspections and promptly addressing any identified issues.
Infantry Squad Leader
3rd Battalion 21st Infantry Regiment
07.2015 - 01.2017
- Improved squad performance by implementing rigorous training and evaluation methods.
- Developed cohesion among team members through regular team-building exercises and open communication.
- Ensured mission success with thorough planning, preparation, and execution of tactical operations.
- Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
Master of Ceremonies
101st Airborne Division Protocol
01.2013 - 07.2015
- Elevated audience engagement by incorporating humor and relevant anecdotes into event proceedings.
- Ensured smooth transitions between event segments through effective coordination with speakers and entertainers.
- Boosted overall event satisfaction by maintaining a professional yet approachable demeanor as the Master of Ceremonies.
- Established rapport with guest speakers, fostering a comfortable atmosphere for their presentations.
Infantry Team Leader
1st Battalion 506th Infantry Regiment
01.2011 - 01.2013
- Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
- Increased team efficiency with regular training sessions and performance evaluations.
- Collaborated with other teams for joint missions, ensuring seamless coordination and execution of tasks.
- Maintained high levels of discipline within the unit, enforcing military standards and regulations.
Infantry RTO
1st Battalion 506th Infantry Regiment
01.2010 - 01.2011
- Enhanced unit readiness by implementing rigorous training programs and exercises.
- Developed leadership skills in junior officers through mentorship and guidance.
- Improved overall unit performance with effective communication and collaboration among team members.
- Streamlined logistical processes to ensure timely arrival of supplies and equipment for field operations.
- Maximized operational efficiency by effectively allocating resources and personnel based on mission requirements.
Infantry Automatic Rifleman
1st Battalion 506th Infantry Regiment
10.2009 - 01.2010
- Enhanced team efficiency by executing tactical maneuvers and maintaining clear communication during operations.
- Provided vital support to squad members for successful mission completion, ensuring their safety and effective engagement of targets.
- Maintained high levels of physical fitness, enabling rapid response to changing situations in the field.
- Improved unit readiness by conducting regular maintenance and inspections on automatic rifles, resulting in optimal weapon performance.
- Assisted in the assessment and adjustment of firing positions to maximize accuracy and effectiveness during engagements.
Education
Associate of Science - Computer Science / Networking Technology
Arkansas State University - Beebe
Beebe, AR05.2024
High School Diploma -
Pinson Christian Academy
Pinson, AL05.2009
Skills
- Technical Troubleshooting
- Performance Improvement
- Risk Assessment
- Firewall management tools
- Routing protocol expertise
- Organized and detail-oriented
- Equipment Configuration
- Network Performance Analysis
- Proactive and team player
- LAN switching technologies
Certification
- Certified Security Professional (ASU)
- Cisco Certified Technician Routing and Switching (Cisco)
- Customer Service Foundations (LinkedIn)
- Installation Storage and Compute with Windows Server 2016 (ASU)
- Career Essentials in System Administration (LinkedIn)
- Introduction to Identity and Access Management (LinkedIn)
Timeline
Customer Engineer
NCR Voyix
07.2024 - Current
Customer Field Engineer II
NCR Atleos
02.2023 - 06.2024
Class A CDL Courier
Allied Couriers
01.2022 - 01.2023
Mixer Driver /Trainer
Razorback Concrete
01.2021 - 01.2022
Delivery driver
FedEx Ground
01.2020 - 01.2021
Company Armorer
3rd Battalion 21st Infantry Regiment
01.2017 - 07.2018
Infantry Squad Leader
3rd Battalion 21st Infantry Regiment
07.2015 - 01.2017
Master of Ceremonies
101st Airborne Division Protocol
01.2013 - 07.2015
Infantry Team Leader
1st Battalion 506th Infantry Regiment
01.2011 - 01.2013
Infantry RTO
1st Battalion 506th Infantry Regiment
01.2010 - 01.2011
Infantry Automatic Rifleman
1st Battalion 506th Infantry Regiment
10.2009 - 01.2010
Associate of Science - Computer Science / Networking Technology
Arkansas State University - Beebe
High School Diploma -
Pinson Christian Academy
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