Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Carrillo

North Las Vegas,NV

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

6
6
years of professional experience

Work History

Team Member

Foot Locker
09.2023 - 06.2024
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.

Assistant Manager

Fast 5 Xpress Carwash
06.2022 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Payroll
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Kitchen Leader

Sonic
02.2020 - 09.2021
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Monitored food temperatures and quality throughout shifts.
  • Followed food safety practices and sanitation guidelines.
  • Lifted and carried heavy materials.
  • Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team.
  • Implemented quality control measures to guarantee customer satisfaction with each meal served.
  • Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations.

Coaching Assistant

Northpride LC
06.2018 - 07.2020
  • Built positive and productive relationships with parents of student athletes.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Promoted good sportsmanship among athletes by modeling appropriate behavior both on and off the field.

Education

No Degree - Fire Science

College of Southern Nevada
Las Vegas, NV
06.2026

No Degree - Education

Westcliff University
Irvine, CA
2023

High School Diploma -

Northwest Career And Technical Academy
Las Vegas, NV
05.2022

Skills

  • Recruiting and Interviewing
  • Food Safety
  • Inventory Management
  • Quality Assurance
  • Safety Awareness
  • Personal Discipline
  • Motivational Leadership Style
  • Customer Relations

Timeline

Team Member

Foot Locker
09.2023 - 06.2024

Assistant Manager

Fast 5 Xpress Carwash
06.2022 - 06.2023

Kitchen Leader

Sonic
02.2020 - 09.2021

Coaching Assistant

Northpride LC
06.2018 - 07.2020

No Degree - Fire Science

College of Southern Nevada

No Degree - Education

Westcliff University

High School Diploma -

Northwest Career And Technical Academy

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Shawn Carrillo