Summary
Overview
Work History
Education
Skills
Accomplishments
Skills
Timeline
Generic

SHAWN CAULTON JR

Grosse Pointe Park,MI

Summary

Motivated team associate with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Cordial and hospitable team associate with experience creating welcoming atmosphere and giving great service to customers and restaurant guests. Guides guests through menus while demonstrating thorough knowledge of food and ingredients to take accurate orders. Partners with team members to serve food and beverages that meet or exceed guests' expectations

Overview

12
12
years of professional experience

Work History

Wait Staff Member

ONE MIKE
08.2023 - Current
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Contributed to reduction in food waste by closely monitoring portion sizes and working with kitchen staff to adjust as needed.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and friendly demeanor.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.

Production Line Operator

FAURECIA
10.2020 - Current

I ASSIST WITH BUILDING THE FRONT DASHBOARD FOR THE CHEVY EQUINOX

  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by visually inspecting items and removing defective parts.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.
  • Examined incoming materials and compared to documentation for accuracy and quality.

Millwright Apprentice

Walbridge
01.2022 - 07.2023
  • Supported senior millwrights with dismantling, moving, and reassembling machinery as needed for optimal functionality.
  • Conducted thorough inspections of equipment, identifying potential issues and implementing solutions before problems escalated.
  • Contributed to a reduction in downtime by promptly addressing malfunctions and restoring equipment functionality swiftly.
  • Followed detailed schematics, blueprints, and technical manuals to accurately assemble machinery components as required.

Logistics Team Member

Cassens Transport
02.2021 - 01.2022
  • Optimized routing strategies for transport vehicles using advanced planning tools, cutting fuel costs and improving overall fleet efficiency substantially.
  • Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
  • Continuously updated knowledge of industry trends, best practices, and regulatory requirements to ensure the company remained competitive within the marketplace while maintaining compliance with all applicable rules or standards.
  • Spearheaded process improvements that led to increased accuracy in order fulfillment, elevating customer satisfaction ratings.

Account Resolution Specialist

OnStar
11.2019 - 05.2020

*Evaluated each customer's situation with fresh eye in order to develop most effective solution.
*Performed full research to check claims and possible solutions to individual issues.
*Set up plans to handle payments, payment plans and defaults on balances.
*Negotiated dispute resolution and communicated resolution status to customers.
*Informed customers about issue resolution processes and progress and negotiated resolution of disputes.

Account Resolution Specialist

Quicken Loans
07.2017 - 05.2018

Evaluated each customer’s situation with a fresh eye in order to develop the most effective solution.

Seat loader/unloader

MAGNA SEATING
09.2016 - 02.2017
  • I was a temp worker at Magna Seating.
  • I loaded and unloaded the seats that the company built for Chrysler, Ford, and General Motors.

WAITER, BARBACK, HARBORMASTER

DETROIT YACHT CLUB
05.2012 - 02.2017
  • Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Maintained a consistent, regular attendance record.
  • Provided prompt, efficient, friendly, and quality service at all times.
  • Set up bar for operation, obtained cash bank and stocked the service bar.
  • Set up bar for operation, obtained cash bank and stocked the service bar.
  • Maintained stock levels to prevent shortages of critical items.
  • Set up storeroom and work areas to allow easy access to stock items.
  • Assist the boaters with: cleaning, maintenance This is a SEASONAL job, so I only work during the summer months.

Freight Handler

07.2016 - 09.2016
  • Merit Logistics MI Cleaned and finished sub-assemblies or assemblies using hand or power tools.
  • Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
  • I drove the hi-lo's.
  • I unloaded and loaded the freight trucks.
  • I cleaned the dock area.

CUSTODIAN

CARAVAN KNIGHTS
10.2012 - 08.2014
  • Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
  • Moved and carried equipment and furniture.
  • Traveled to and from work sites in a timely manner.
  • Operated janitorial equipment properly and safely.
  • Maintained all janitorial equipment in a clean, safe and operable condition.
  • Notified building managers about needed repairs and replacement equipment.
  • Stripped, sealed, finished and polished floors.

Education

High School Diploma -

Chandler Park Academy High School
Harper Woods, MI
2010

Skills

  • Customer service-focused Janitorial equipment familiarity Organized Excellent communication skills Team player

Accomplishments

  • Cleaned facilities at a rate of at least 100 square feet per hour.
  • Responsible for coordination of up to 18 servers in restaurant with capacity of 200.
  • Cleaned and organized eating, service and kitchen areas.
  • Executed daily production lists and goals.
  • Willing and able to learn new skills.
  • Detail-oriented custodian who works effectively without supervision.
  • Focuses on completing all tasks quickly and with high quality standards in mind.
  • Customer Service
    • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Skills

Excellent communication, Customer service, Detail-oriented, Logistics, access, power tools, quality, repairs, Team player

Timeline

Wait Staff Member

ONE MIKE
08.2023 - Current

Millwright Apprentice

Walbridge
01.2022 - 07.2023

Logistics Team Member

Cassens Transport
02.2021 - 01.2022

Production Line Operator

FAURECIA
10.2020 - Current

Account Resolution Specialist

OnStar
11.2019 - 05.2020

Account Resolution Specialist

Quicken Loans
07.2017 - 05.2018

Seat loader/unloader

MAGNA SEATING
09.2016 - 02.2017

Freight Handler

07.2016 - 09.2016

CUSTODIAN

CARAVAN KNIGHTS
10.2012 - 08.2014

WAITER, BARBACK, HARBORMASTER

DETROIT YACHT CLUB
05.2012 - 02.2017

High School Diploma -

Chandler Park Academy High School
SHAWN CAULTON JR