Shawn Clay
Riverdale,GA
Summary
Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bus Operator
Unifi
03.2023 - Current
- Transported Delta Employees to Air Operations Area from Delta Employee Parking Lot.
- Maintained full understanding of local roads and traffic patterns.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Worked different route every day based on changing passenger locations and destinations.
Provider Data Manager
Ambetter
01.2020 - 04.2023
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Identified and resolved patient billing and payment issues.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Professional Bus Operator
ABM Aviation
05.2017 - 03.2020
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Customer Care Representative
Teleperformance
01.2013 - 02.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Methodist University
Fayetteville, NCSkills
- Strong Working Relationships
- Traffic Regulation Observance
- Vehicle Safety and Maintenance
- Time Management
- Auditing Proficiency
- Verbal and Written Communication
- Conflict Resolution
- Call Center Operations
Certification
- CDL B License - 2010
- Passenger Endorsement
- Current Medical Card
Timeline
Bus Operator
Unifi
03.2023 - Current
Provider Data Manager
Ambetter
01.2020 - 04.2023
Professional Bus Operator
ABM Aviation
05.2017 - 03.2020
Customer Care Representative
Teleperformance
01.2013 - 02.2017
Methodist University
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