Shawn Colby Riggle
Tomball,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Retail Store Remodeling-John Keller (713) 955-0891
Walmart
Spring, Texas
08.2025 - 03.2026
- Contributed to the seasonal enhanced team with innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve seasonal goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Achieved cost-savings by developing functional solutions to problems.
Cashier, Customer Service Rep- JoAnn Morris
Buc-ees
Daytona Beach, Florida
11.2022 - 01.2025
- Implemented process improvements to streamline administrative workflows and enhance efficiency.
- Ensured that all departments adhered to established safety regulations.
- Implemented and managed systematic filing systems.
- Engineered work schedules aligned with budgets and workloads, prioritizing essential tasks.
- Recruited and selected candidates to fill vacant roles efficiently.
Conducted interviews to assess skills and cultural fit of applicants.
Trained new hires to ensure smooth onboarding process. - Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the checkout area.
- Assisted customers with product inquiries and provided information.
- Handled cash, credit, and electronic payments effectively.
- Collaborated with team members to manage peak service times.
- Resolved customer complaints promptly and professionally.
- Trained new cashiers on procedures and best practices.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Oversaw daily administrative operations, and ensured compliance with department policies.
- Implemented process improvements to streamline administrative workflows and enhance efficiency.
- Ensured that all departments adhered to established safety regulations.
- Developed and maintained effective filing systems.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Recruited, interviewed and selected employees to fill vacant roles.
Parts Representative, Customer Service, Claims Examiner
Mohawk Custom Cycles - Shawn 832-473-4720
Houston, Texas
12.2017 - 03.2019
- Investigate and process insurance claims filed by policyholder.
- Ascertain whether the policy will cover the damage being claimed.
- Inspection of damages. Prepare cost estimates and present to the claimant and insurance adjuster for payment.
- Maintained accurate records of transactions and inventory levels in systems.
- Provided technical support to customers regarding product specifications and compatibility.
- Resolved customer inquiries and complaints effectively to maintain positive relationships.
- Tracked purchase orders to ensure that all components were received in a timely manner.
- Maintained a safe working environment by adhering to established safety standards.
- Developed relationships with vendors to facilitate ordering process.
Education
High School Diploma -
Cy-Fair High School
Houston, TX05-2017
Texas All Lines Insurance Adjuster - Insurance And Risk Management
The Adjuster School
Houston, TXSkills
- Good judgment
- Dependability
- Integrity and honesty
- Enthusiasm
- Time management
- Employee development
- Networking skills
- Technical proficiency
- Effective supervision
- Attention to detail
- Clear communication
- Commitment to the rule of law
- Organizational skills
- Efficiency improvement strategies
- Dedication to American ideals
Education Certifications License
- Graduated from Cy-Fair High School, 05/01/17
- Attended TAS (The Adjuster School) for state needed completion of adjuster’s license.
- State Farm Auto Certification, 12/31/20
- Allstate Property Certification, 12/31/20
- Rope and Harness Certification, 12/31/22
- California Fair Claims Certification, 12/31/22
- NFIP Certification, 12/31/22
- Xactimate Level 1 Certification, 08/10/22
- Xactimate Level 2 Certification, 08/18/22
- Florida All Lines Adjuster License 620, W645560, 05/15/20
- American Forklift Training – Certified Operator, 01/07/25
Qualifications Summary
My priority is to fulfill the company’s expectations. Customer service professional with 6+ years in the retail industry, Adept in promoting customer satisfaction following company regulation/policies, Has exceptional skills in conflict resolution and customer satisfaction to achieve better economic outcomes.
Provides administrative, technical supervision of clerical support in customer service, records and mail management.
Adjust and monitor daily work of subordinates to meet uncontrolled priorities and requirements from supervisor and with other neighboring departmental heads.
Assist in formulating long-term plans while coordinating with other department managers and supervisors to establish goals.
Adhering to local and agency guidelines on case file staging for active, inactive, and closed cases to ensure established movement.
I have passed the Aptitude test, background, and medical evaluation required by TSA.
Timeline
Retail Store Remodeling-John Keller (713) 955-0891
Walmart
08.2025 - 03.2026
Cashier, Customer Service Rep- JoAnn Morris
Buc-ees
11.2022 - 01.2025
Parts Representative, Customer Service, Claims Examiner
Mohawk Custom Cycles - Shawn 832-473-4720
12.2017 - 03.2019
High School Diploma -
Cy-Fair High School
Texas All Lines Insurance Adjuster - Insurance And Risk Management
The Adjuster School