Shawn Cole
Solon,OH
Summary
Accomplished Owner offering 27 years of business experience. Dedicated to maximizing bottomline profits with forward-thinking approaches and clear focus on continuous improvement. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Owner
Cole Auto Remarketing
Bedford Heights, OH
03.2001 - Current
- Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
- Formed and sustained strategic relationships with clients.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Care Representative
Cleveland Cavaliers Holdings
Cleveland, OH
04.1996 - 03.2001
- Audited customer account information to identify issues and develop solutions.
- Answered customer inquiries over the phone and via email.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided accurate, valid, and complete information to customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Resolved customer complaints promptly and professionally.
- Collected deposits or payments and arranged for billing.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Processed orders accurately and efficiently according to established procedures.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Answered 80 calls per shift to assist with customer questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Ohio State University
Columbus, OH12-1992
High School Diploma -
Orange High School
Pepper Pike, Ohio06-1987
Skills
- Marketing Tactics
- Labor Relations
- Administrative Oversight
- Business Management
- Client Service
- Negotiation
- Customer Relations
- Bidding Processes
- Verbal and Written Communication
- Consulting
Affiliations
I'm a Dad first and avid golfer who loves the outdoor. I love sports whether it be playing one or watching one.
References
References available upon request.
Timeline
Owner
Cole Auto Remarketing
03.2001 - Current
Customer Care Representative
Cleveland Cavaliers Holdings
04.1996 - 03.2001
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Ohio State University
High School Diploma -
Orange High School
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