SHAWN C. PAGGIOLI
South Glastonbury,Connecticut
Summary
Achieved consistent high performance by translating corporate vision into actionable strategies that drove long-term growth. Identified and capitalized on opportunities in dynamic market conditions, resulting in enhanced organizational effectiveness. Promoted a culture of continuous improvement and adaptability, aligning team efforts with emerging business trends and customer needs.
Overview
25
25
years of professional experience
Work History
Principal and CEO
Innovation Healthcare Consulting LLC
Glastonbury, CT
11.2017 - Current
- Partnered with National Industry Leaders, Formulated recommendations and effective solutions to improve Program and Service Line offerings across the National Homecare division.
- Analyzed and interpreted data and outcomes, identifying process and workflow solutions increasing productivity by >40% in less than 120 days.
- Worked directly with Business Owners and Executive Leaders to assess cultural influences and further develop key performance indicators to successfully achieve target conditions and top line results.
- Contractual relationships with both National and local Healthcare providers, predominately working with Trinity Health, Michigan and Trinity Health at Home, New England, Trinity Health is currently (2023) the seventh largest Health System in the US.
Vice President of Growth and Client Success
Clarest Health
04.2023 - 06.2025
- As a Senior Leader, I lead the C suite customer relationship and champion client success, achieving >90% in overall satisfaction and retention for more than 220 customers and 20,000 LTC beds. The Sales team and I position Clarest for opportunistic de novo new business sales growth resulting in double digit growth. I act as Consultant and Counselor in Client and Pharmacy service resolutions and operational optimization. I act as a people leader for our high performing account management team and regional sales vice presidents and leverage data proactively to measure, monitor and predict organizational results and client behavior. As a Senior Leadership team member, I also participate in organization integration of Lean and six sigma workflow and process efficiencies. I collaborate for mutual success and act as a trusted Advisor to prospects, clients, colleagues, contractors, Finance, Operations and Clinical leadership as well as the Clarest Health Executive leadership team.
- Clarest Health, the nation’s fifth largest long term care pharmacy provider servicing more than 500,000 lives through 1300 customer locations across States. Clarest Health is a leader in innovative technology solutions for personalized medication management solutions in facility settings and in home with revenue exceeding $900M.
National Vice President of Sales and Community Partnerships
Seniorlink
Boston, MA
08.2021 - 01.2023
- Company reorg in 2021. As VP of Sales, I successfully led a national Sales team in >60% of B2B ( Leading growth channel) and 30% B2C lead gen YOY, removed Sales silos and created new Sales structure and Sales Methodologies while contributing to company reorganization and expansion under new Executive Leadership team. Continued restructuring of Growth and Leadership roles with role eliminations in 2023.
- Seniorlink provides Structured family care support to Caregivers across 11 States through a proprietary technology based remote health platform. Senior link has been serving families across States for more than twenty years and is one of the largest SFC providers across 11 States with annual revenues exceeding $248 M.
Multi State Vice President, Growth and Geo Development
Agape Care Group
Spartanburg, SC
08.2019 - 05.2021
- Joined the organization and relocated to SC to lead accelerated growth (>30%) and support acquisition and merger of Agape Hospice, Hospice Care of South Carolina and Private Equity partner.
- Integrated Sales team and led Statewide Sales and Marketing strategic planning and implementation producing accelerated growth pre and post-merger. Coached Sales modeling concepts and execution. Contributing to organizational culture and operational excellence as a member of the Senior Leadership team. Achievements include >30% increase in Admission volume, ADC and >15% increase in conversion ratio in first 90 days. Comparable growth continued in 2020, growth slowed (pandemic impact) however, still positive yield through 2021.
- In June 2020, role and focus shifted to leading merger and acquisition efforts through the development of strategic partnerships for the organization throughout the Southeast with measurable results and expansion to Georgia. Returned to the Northeast in 2021.
- Agape Care Group Hospice is a premier provider of Hospice and Palliative care. DBA Agape Care South Carolina and Agape Care Georgia caring for more than 3,200 patients across States. one of the largest providers of Hospice and Palliative Care in the S.C. with revenues exceeding $48MM annually.
Vice President, Business Development and Strategic Partnerships
Hartford HealthCare at Home
Wethersfield, CT
03.2014 - 10.2017
- Change agent in Agency growth of $65MM to $140MM in revenues from 2014-2017 through organic and acquisitioned market share in certified homecare, palliative and hospice care with launch of expanded service lines in telehealth, private duty services and behavioral health management.
- Executive Leadership team member contributing to health care system strategies in Readmission reduction initiatives reducing high risk acute readmissions by 13% in first year
- Supported CEO in identification and recruitment of several key Executive Leadership Team positions
- Recruited, developed and directed the strategic efforts a of a multi-disciplinary team of 40 individuals within the Central intake call center, processing and triaging more than 700 referrals and 1500 calls weekly while building and developing a high performing Sales and Transitional care teams driving market expansion and subsequent dominance through strategic partnership alignment, resulting in system branding and community partnerships consistently exceeding channel growth targets YOY
- Spearheaded and led continuous improvement efforts resulting in the creation of new processes satisfying CMS regulatory requirements and spearheaded collection efforts recouping $3MM in A/R and reducing A/R by $3- 4MM annually.
- Acted as member of Homecare Executive Leadership team, contributing to implementation of a person-centered Clinical model, improved Business Operational strategies, staff retention and efficiencies with continued growth and expansion.
- Fulfilled role as Hartford Healthcare's Preferred Provider Network Leadership team, creating guidelines and metrics for 38 PPN ( pref provider) skilled nursing partners across Connecticut improving patient transitions and reducing readmission rates 12% in first year, surpassing goals in subsequent years.
- Successfully implemented new technologies and process automations in the Central intake department while managing an increase in call and referral volume of 30% in a single fiscal year
- Initiated and Developed Corporate Hospice contracting increasing access to Skilled and Assisted Living communities by 40% in 2 years
- Business Partner to HH’s Marketing team, created content and supported new digital platforms for homecare service lines and Hartford Healthcare's premiere Bone and Joint Institute
- Developed strategy to increase geographic footprint and account portfolio without adding significant overhead resulting in Business Unit completing each Fiscal year under or at Budget for Employee related allocations.
- Hartford Healthcare is one of the largest teaching Hospitals and Health Systems in New England with more than 36,000 employees with operating revenues exceeding $5B ( 2022) . Hartford Healthcare at Home is the predominant leader of certified homecare and hospice care in Connecticut and in the top tier in the Northeast. HHCAH is the largest business entity within the Hartford Healthcare post-acute continuum.
Regional Director, Physician Services
Genesis Health Care Corporation
Agawam, MA
04.2014 - 02.2014
- Led evaluation of clinical service needs and satisfaction levels with established contracted Physicians, improving flow and efficiencies through facilitation of technology supported communication and documentation pathways.
- Championed Promotion of Quality Care and Program lines for MA and CT facilities
- Prospected and Recruited Physicians to join medical staff and lead specialty programs within Genesis communities for more than 15 communities throughout the Northeast.
- Enhanced marketing exposure through collateral development, website and digital platforms increasing following by 20%
- (recruited by Hartford Healthcare in 2014)
Director, Acute Hospital and Community Marketing
Sun Bridge Health Care
West Hartford, CT
09.2009 - 01.2013
- Account Management and oversight of Clinical Liaisons in all Acute care Hospitals in Northern and Western CT
- Created Strategic Sales Plan and lead team to surpassing annual growth targets by 20%
- Successfully Led sales forecasting, market trend evaluation and segment strategies, evaluated market trends and recommended sales and marketing budget allocations to organizations leaders
- Genesis is a holding company with subsidiaries that on a combined basis, comprise one of the nations largest post-acute care providers with nearly 250 skilled nursing centers across 22 States.
- (Acquired by Genesis HealthCare Corp.)
Multi State Director, Sales and Marketing
National Healthcare Associates
Wethersfield, CT
10.2000 - 08.2009
- .
- Successfully hired, trained and directed a team of 20 Admissions Directors and Field Clinical Teams across States, reaching goals of 96% occupancy in skilled facilities in Connecticut, Massachusetts and Vermont
- Created and implemented highly successful Strategic Marketing plans achieving accelerated sales and revenue growth annually by 20-40%
- National Healthcare Associates is a privately owned corporation owning and/or managing 38 skilled nursing and assisted living centers located throughout Connecticut, Maine, MA, NH, NJ, NY and VT.
Education
Bachelor of Arts Program - Business Management/Organizational Development
Albertus Magnus College
New HavenSkills
Facilitated the growth of motivated teams, emphasizing collaboration and sustained high performance in achieving organizational goals
Completed certification in Miller Heiman and Rainmaker sales frameworks, focusing on strategic selling techniques and best practices
Analyzed sales intelligence data and championed sales operations initiatives to optimize overall sales effectiveness
Achieved improved operational outcomes by implementing advanced lean healthcare management strategies Cultivated a continuous improvement mindset among teams, resulting in enhanced productivity and service quality Drove initiatives that led to sustainable process enhancements
Established strong partnerships across departments to drive synergy and improve overall communication
Cultivated and executed growth plans focused on organic development and strategic partnerships
Advised on financial structuring and operational improvements to maximize investment returns
Analyzed buyer persona data to strengthen customer loyalty initiatives and support strategic business alignment
Achieved increased motivation levels among students and teachers through effective self-efficacy strategies Enhanced sales results by implementing tailored motivators that addressed individual needs Fostered a culture of motivation and support within educational environments, leading to improved outcomes
Analyzed CRM data and implemented enhancements to drive customer engagement and retention
Achieved seamless integration of finance, product, technology operations, and marketing teams to enhance business outcomes Drove successful project execution through effective collaboration and relationship management Delivered impactful results by aligning team objectives with business goals
Analyzed contract provisions and negotiated terms to enhance organizational compliance and efficiency
Managed P&L operations with a strategic focus on exceeding revenue growth through the application of innovative strategies
Oversaw multi-state operations, implementing strategic frameworks to drive growth and innovation
Leveraged Microsoft Office Suite skills to create comprehensive reports and presentations
Analyzed and implemented vertical integration models between healthcare providers and payers to improve service delivery and efficiency
COMMUNITY CONTRIBUTIONS
Habitat for Humanity, Hartford Connecticut, Foodshare, Connecticut, Fill the Pantry, Glastonbury, CT, Protector of Animals, East Hartford, CT
Affiliations
SEWN- Senior Executive Women's Network
TESTIMONIALS
- Additional Professional references available upon request
- “Shawn is undeniably one of the greatest leaders I have had the privilege to work with. She has the unique ability to understand the changing industry and local market and tie them to the strategic direction of the organization. She is authentic in her desire to develop and lead her team to be the best and remain focused on the goals set forth. I recommend Shawn wholeheartedly and without hesitation. She would be an asset to any organization.” Michael Soccio RN, MSN-Vice President of Home-based services, Advent Health
- “Shawn is a dedicated and passionate individual who displays tenacity, reliability and amazing problem-solving skills to surpass all of her work goals. Beyond that, she has integrity and is kind and considerate-truly a valued team player and a pleasure to work with”. Pamela A. Meliso, JD, MPH, CHC - Administrator, Encompass Home Health and Hospice
Timeline
Vice President of Growth and Client Success
Clarest Health
04.2023 - 06.2025
National Vice President of Sales and Community Partnerships
Seniorlink
08.2021 - 01.2023
Multi State Vice President, Growth and Geo Development
Agape Care Group
08.2019 - 05.2021
Principal and CEO
Innovation Healthcare Consulting LLC
11.2017 - Current
Regional Director, Physician Services
Genesis Health Care Corporation
04.2014 - 02.2014
Vice President, Business Development and Strategic Partnerships
Hartford HealthCare at Home
03.2014 - 10.2017
Director, Acute Hospital and Community Marketing
Sun Bridge Health Care
09.2009 - 01.2013
Multi State Director, Sales and Marketing
National Healthcare Associates
10.2000 - 08.2009
Bachelor of Arts Program - Business Management/Organizational Development
Albertus Magnus College