Shawn Gonterman
Washington,IA
Summary
Highly-motivated employee with desire to take on new challenges. Detail oriented, strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively, unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Patient Care Technician- Live Call
University of Iowa
Coralville , IA
03/01/21 - Current
- Answer phone in General Pediatric Clinic/ Nurse triage, type up parent concerns and route to triage RN in Epic
- Print incoming faxes,deliver to assigned providers. Once signed, faxes are sent back to sender,and scanned into patient charts
- Receive incoming refill requests, which are encountered in EPIC and routed to prescriber
- Complete Prior Authorizations for medications
Service Center Representative
Sedgwick Claims Management
Coralville, IA
08.2015 - 02.2021
- As an SCR I did intakes and filed leave of absences and short term disability claims for our clients associates, providing empathy when warranted, often answering questions about leave processes, payment information, and leave statuses. SCR ‘s educate associates regarding their benefits and note claims with professional, detailed narrative of what took place during each call. SCR's report new changes to a claims manager assigned to each claim, and work as a team to assure we are giving our clients quality customer service. As an SCR we work on multiline phones and are able to process faxes to medical providers as requested.
Hospice Aide
Hospice of Washington County
Washington, IA
02.2008 - 12.2014
- Provided personal cares, light housekeeping, companionship, to patients of all ages who are terminally ill. Many of these patients suffer from different types of mental illness, physical disabilities, and addiction. I often provided emotional support to patients, and their loved ones, as well as writing and following care plans for individual patients that best served their individual needs.
Education
Bachelor of Science - Human Services -Child And Family Welfare
Kaplan University
Cedar Rapids, IA09-2011
High School Diploma -
Mid Prairie High School
Wellman, IA06-1996
Skills
- Proficient with computers
- Experience with EPIC Healthcare system
- Experience with multiline phones
- Excellent customer service skills
- Able to provide excellent patient Care
Timeline
Service Center Representative
Sedgwick Claims Management
08.2015 - 02.2021
Hospice Aide
Hospice of Washington County
02.2008 - 12.2014
Patient Care Technician- Live Call
University of Iowa
03/01/21 - Current
Bachelor of Science - Human Services -Child And Family Welfare
Kaplan University
High School Diploma -
Mid Prairie High School
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