Shawn Dowd
Upper Darby,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
4
4
years of professional experience
Work History
Sales Specialist
Apple
12.2023 - Current
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients needs.
Assistant Manager
Rue 21
06.2023 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
Store Manager
SnipesUSA
10.2021 - 01.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Educated customers on new products/services to increase customer engagement with brand(s).
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Set and achieved company defined sales goals.
Assistant Manager
SnipesUSA
06.2020 - 10.2021
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Engaged directly with customers to offer assistance and resolve complaints.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Supported senior management in implementing and upholding store policies and procedures.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Audited store operations and records under management direction and resolved discrepancies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Sports Management
Rosemont College
Bryn Mawr, PA05.2019
Associate of Science - Sports Management
Manor College
Jenkintown, PA05.2017
Skills
- Quality Standards
- Project Management
- Staff Training
- Business Development
- Staff Management
- Time Management
- Payment Processing
Timeline
Sales Specialist
Apple
12.2023 - Current
Assistant Manager
Rue 21
06.2023 - 11.2023
Store Manager
SnipesUSA
10.2021 - 01.2023
Assistant Manager
SnipesUSA
06.2020 - 10.2021
Bachelor of Science - Sports Management
Rosemont College
Associate of Science - Sports Management
Manor College
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