Shawn Fredericks

• Lead and managed all aspects of the branch including growing deposits and investments, operations, and coaching the team for success.
• Delivered the latest banking solutions and cutting-edge financial technology, as well as collaborating with our team of experts to help with specialized financial needs for clients.
• Provide executive leadership for branch operations by setting strategic direction and consistently modeling JPMorgan Chase values of Service, Heart, Curiosity, Courage, and Excellence
• Drive branch growth strategies through disciplined use of the Branch Scorecard, delivering sustained increases in deposits and investment balances
• Build and deepen high-value client relationships through a client-first approach that strengthens trust, retention, and long-term profitability.
• Lead, develop, and retain high-performing teams through performance coaching, succession planning, and recognition of results.
• Champion a culture of continuous improvement and professional development to ensure readiness for evolving market, client, and regulatory needs.
• Strengthen community and business partnerships to expand branch presence and support local economic growth.
• Maintain a strong risk, compliance, and control environment by exercising sound judgment, acting with integrity, and ensuring adherence to firm policies and procedures.

(02/2019 - 01/2025) ; (03/2015 - 02/2018)

• Responsible for building client traffic, engaging and appropriately routing clients and client retention.
• Driving operational excellence by engaging staff on business strategy and performance results.
• Execute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvement.
• Successfully resolve customer issues and escalations in a timely and professional manner.
• Foster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience and exceeding customer experience metrics.
• Driving client relationship management and assist with sales and sales leadership.
• Observe, model and coach the financial center team on proper execution of risk and service strategy.
  

(02/2018 - 01/2019) ; (12/1997 - 01/2014)

• Effective talent selection, training, coaching and motivating.
• Writes and delivers quarterly check-ins, individual development plans and annual performance reviews for team.
• Initiates, administers, and follows up on corrective action, sets, monitors, follows up on productivity goals for the store team.
• Ensures service, merchandising, and operational standards are met through company- defined practices and processes, monitors, maintains and follows company policies and procedures.
• Accountable for meeting store compliance and audit requirements.
• Functional Responsibilities, develops business strategies and delivers results for the store through managing, merchandising, visual, operations, finance, Old Navy Card and human resource initiatives.
• Makes strategic business decisions based on long and short-term objectives and global perspective ensuring alignment to company initiatives.
• Uses strong decision quality and discretion in establishing business objectives and in driving and delivering results.
• Partners with store leaders to action plan from customer survey feedback and responds to and takes action on customer concerns.
• Directs store leaders on critical human resource decisions and staffing for the store, accurately assesses individual leader performance by providing the appropriate level of performance feedback, stimulates growth in self and others through coaching, training, and development conversation.

• Managing budgets, setting sales goals, and conducting team meetings.
• Hiring and managing a team of commissioned Sales Consultants.
• Coaching, developing and mentoring Sales Consultants to achieve maximum sales and excellent customer service.