Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Shawn Fryar

Wilmington,North Carolina

Summary

Results-driven IT Specialist with a solid background at Hooks Systems/DataPrise, specializing in technical support and hardware configuration. Expertise in resolving complex issues efficiently, while ensuring high levels of team performance and morale. Proven ability to train new hires, and foster effective communication and problem-solving skills. Motivated by opportunities that promote continuous growth and learning.

Overview

15
15
years of professional experience

Work History

IT Specialist

Hooks Systems/DataPrise
Wilmington, North Carolina
01.2014 - Current
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Maintained an inventory of all IT equipment in the organization.
  • Performed monthly service maintenance and scheduling for all company vehicles. This includes regular checks of engine fluids, brake conditions, and tire conditions.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks
  • Monitoring of physical and cloud-based storage services, such as Backup Assist, Azure, OneDrive, SharePoint, and iDrive.
  • Performed onsite computer installations, which required data and software migration from the client's previous system.
  • Extensive experience in the deployment and use of Apple devices and MacOS
  • Trained new hires, and provided guidance and support on our IT software and processes.

Electronics Sales Associate

Hhgregg
Wilmington, NC
06.2011 - 06.2013
  • Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
  • Provided expert advice on the latest electronic devices, including features, benefits, and usage.
  • Participated in team meetings to discuss sales strategies, performance goals, and customer service improvements.
  • Provided technical support and troubleshooting assistance for customers experiencing difficulties with their electronic purchases.

Sales Team Leader

SecureWatch ADT
Wilmington, NC
04.2010 - 02.2011
  • Produced sales documents, finalized deals and filed records.
  • Generated leads through cold calling prospects and knocking on doors within assigned territories.

Education

Associates Degree in Computer Engineering -

Cape Fear Community College
Wilmington, NC
05-2009

Skills

  • Technical support
  • Hardware configuration
  • Software installation
  • Photography Expertise
  • Creative Design Solutions
  • Japanese Language Studies
  • Maintaining Composure Under Pressure
  • Logical Problem Solving

Accomplishments

My most recent achievement at DataPrise was being voted as Datapriser of the month for February 2025.

Affiliations

  • I enjoy reading, writing, art and studying languages
  • I am an avid photographer of nature and sports cars
  • Weight lifting and cardio training

References

References available upon request.

Timeline

IT Specialist

Hooks Systems/DataPrise
01.2014 - Current

Electronics Sales Associate

Hhgregg
06.2011 - 06.2013

Sales Team Leader

SecureWatch ADT
04.2010 - 02.2011

Associates Degree in Computer Engineering -

Cape Fear Community College

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Shawn Fryar