Shawn Gaddis
Scarletts Collision center
Crossville,TN
11
years of professional experience
Efficient professional with several years of experience and proven knowledge of customer needs assessment, customer retention, and direct mail marketing. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team.
Work History
Collision Repair Coordinator
1 Year 6 Months- Coordinated repair schedules to optimize workflow and minimize vehicle downtime.
- Managed communication between clients, insurance adjusters, and technicians for timely updates.
- Oversaw inventory management for parts procurement, ensuring availability of essential components.
- Implemented process improvements that enhanced operational efficiency within repair workflows.
- Resolved client concerns promptly, maintaining high levels of customer satisfaction and retention.
- Analyzed repair estimates for accuracy and consistency prior to client approvals and submissions.
COLLISION ESTIMATOR
4 Years 4 Months- Created accurate estimates that included labor times, parts costs, paint supplies.
- Ensured compliance with all state laws concerning automotive repairs.
- Maintained expert level knowledge of the auto body industry and its products, services, trends, and regulations.
- Inspected damaged vehicles to determine the extent of repairs required and documented findings in a detailed report.
- Developed strong relationships with customers and insurance companies to ensure satisfaction throughout the process.
- Accurately estimated repair costs for collision damage to vehicles, utilizing knowledge of vehicle parts and labor rates.
- Analyzed all estimates for accuracy, completeness, and conformance with insurance company guidelines.
- Assisted customers in understanding their repair options based on budget constraints.
SALES MANAGER
2 Years- Managed customer accounts and customer relationships.
- Analyzed sales data to identify trends and make recommendations for improvement.
- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently.
- Monitored competitor activity to stay ahead of the competition in terms of products, services, and pricing.
- Participated in customer meetings and worked closely with team to resolve customer satisfaction issues.
- Created and executed strategic sales plan, expanding customer base and extending global reach.
SALES MANAGER
5 Years 4 Months- Managed customer accounts and customer relationships.
- Established relationships with key customers, providing personalized service and support.
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently.
- Managed sales team activities by evaluating needs of each territory and participating in sales calls.
- Monitored competitor activity to stay ahead of the competition in terms of products, services, and pricing.
- Participated in customer meetings and worked closely with team to resolve customer satisfaction issues.
- Created and executed strategic sales plan, expanding customer base and extending global reach.
- Identified potential new markets for products and services offered by the organization.
- Traveled for in-person meetings with customers and partners, developing key relationships.
- Negotiated contracts with vendors to achieve optimal pricing and discounts for clients.
Education
- Auto Body Repair
Skills
Solution selling
Strategic account development
Sales Planning
Client Relationship Management
Timeline
Collision Repair Coordinator
Eddies Body Shop
01.2025 - CurrentRead More
COLLISION ESTIMATOR
Scarletts Collision center
03.2022 - CurrentRead More
SALES MANAGER
Napa
03.2020 - 03.2022Read More
SALES MANAGER
Carquest automotive finishes
03.2015 - 07.2020Read More
Tennessee College of Applied Technology
from Auto Body Repair
Read More