SHAWN GIBBS
Summary
With 13 years of hospitality experience, including 9 years in sales and 3 years in SaaS tech, I bring a unique blend of expertise to the table. As a headhunter, my best trait is fostering relationships. I excel at building strong client connections, understanding their needs, and delivering tailored solutions. My diverse background has equipped me with the skills to drive revenue growth and ensure customer satisfaction. Passionate about creating long-term partnerships, I am dedicated to providing white-glove customer service.
Overview
8
8
years of professional experience
Work History
Enterprise Account Executive || GTM Strategy
ThinkReservations
San Diego, CA
03.2023 - 05.2024
- Responsible for identifying new opportunities to expand markets across North America, South America, Canada, Mexico, and the Caribbean to drive SAAS growth while also upselling to bolster revenue from existing accounts upon the arrival of new implementations.
- Organize and lead meetings via Demos to identify potential clients needs and pain points, also discussing how specific software products or services can meet those needs and emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
- Proven ability to lead complex negotiations, Increase productivity and revenue with our booking engine, Channel Manager connection to OTA's, back office property management system and integration software partners.
- Ability to understand complex business problems companies face today, and craft solutions across multiple products while executing high-value sales cycles using a well-defined sales process and methodology to aggressively create my own sales funnel, qualify opportunities, and close new business.
- Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
- Manage all assigned Qualified Deals in the Qualified Deals Pipeline including maintaining potential customer records, using automated systems in Salesforce CRM.
Enterprise Account Executive|Director of Food Tech
HUNGRY
Chicago, IL
09.2022 - 03.2023
- Worked with client leadership to develop solutions specifically targeting client business to create new partnerships.
Built and cultivated healthy pipeline of customers interested in partnering with company. - Identified, contacted and cultivated relationships with potential clients, bringing in $102,000 in new business within 5 months.
Secured long-term accounts by recurring deals while Negotiated sales deals between customers and local chefs, resulting in mutually beneficial agreements and cultivated relationships. - Developed creative solutions to meet individual client needs.
Demonstrated product presentation via discovery calls, qualified clients, redirected concerns and overcame objections to close sales. - Generated new contacts through networking, cold calling, and sending sequences via hubspot to set meetings.
Managed sales cycle to maintain solid customer base. Leveraged CRM to collect, organize and manage sales data and customer information.
Regional Sales Account Manager
Upward Projects Restaurant Group
Arizona| California|Colorado
01.2020 - 09.2022
- Conduct daily sales calls, emails and in-person visits to prospective and current clients and Created proposals and entered orders with an acute attention to detail.
- Responded to inquiries and inbound leads in a timely manner while Providing high-touch customer service to all prospective and current clients.
- Targeted new strategic partners in 3 territories through careful research from LinkedIn Sales Navigator, Google Maps and prospecting from the Business Journal.
- YTD $1.9 Million Catering Sales and +134% compared to last year and Increased Check Average by +21%($72.08).
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
- Developed sales strategy based on research of consumer buying trends, market conditions and new store opening strategies for sales and marketing.
- Built brand recognition and credibility for 19 Restaurants including the Postino Brand, Joyride Taco House Brand, Federal Pizza Brand and Windsor and Churn Brand.
Senior Sales Account Executive
Cava
Arizona|California|Oklahoma City
07.2016 - 03.2020
- Grew business sales by 4% in 2019 through effective cross- selling, exceptional customer service, cold calling and LinkedIn Sales Navigator.
- Boosted brand awareness in Arizona and Oklahoma City, Implemented promotional campaigns and employed sales tactics for my CASE team and Off Premise Team.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Held weekly meetings with the Off Premise Team to identify techniques to overcome sales obstacles Understood and capitalized on industry trends to shape and enhance value-added solutions and strategies for new market developments.
- Exceeded established sales goals and increased client retention for 12 Restaurants.
Education
Associate of Arts - Web And Multimedia Design + Interior Design
Harrington College of Design
High School Diploma -
Bolingbrook High School
Skills
Salesforce & Hubspot CRM Expert
B2B field sales experience and Ability to build and deliver presentations to customers
Ability to understand technical requirements and craft solutions across multiple products
Actively seeks customer feedback (both formal and informal) of assigned accounts regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction
Provide an escalation path to support
Lead and contribute to team projects to develop and refine our sales process
Having a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-Suite and any decision maker
Understand each customer's technology footprint, growth plans, technology plans, and landscape
With deep industry knowledge, experience with Startups and Unicorns, and unparalleled business prospecting in the Tech SAAS world
Strategic, long-term thinker able to analyze data to identify trends, risks and opportunities
Knowledge of product and solution of market trends in Cybersecurity, Cloud, OTA's and Software technology
Key Account Management and Client Support
Pipeline Management
Timeline
Enterprise Account Executive || GTM Strategy
ThinkReservations
03.2023 - 05.2024
Enterprise Account Executive|Director of Food Tech
HUNGRY
09.2022 - 03.2023
Regional Sales Account Manager
Upward Projects Restaurant Group
01.2020 - 09.2022
Senior Sales Account Executive
Cava
07.2016 - 03.2020
Associate of Arts - Web And Multimedia Design + Interior Design
Harrington College of Design
High School Diploma -
Bolingbrook High School