Shawn Gibbs
Glendale
Summary
Experienced Retail Sales Lead with 2 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Overview
9
9
years of professional experience
Work History
Collections Agent
Bank of America
09.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
- Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
- Used probing techniques to determine debtors' reasons for delinquency.
- Trained new team members on scripts, company services, and collection strategies.
- Assisted in implementing procedures and policies to facilitate timely payments.
Private Care Provider
Family Care Connections
02.2023 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Camping Sales Lead
Bass Pro Shops
10.2020 - 08.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales and customer satisfaction through personalized servicing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Private Care Provider
Arion Care Soultions
07.2017 - 01.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Warehouse Associate
Target
10.2016 - 07.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ05.2015
Skills
- Progress Documentation
- Client Documentation
- Merchandise Flow
- Performance Management
- Sales Promotions
- Shift Scheduling
- Retail Store Support
Timeline
Collections Agent
Bank of America
09.2024 - Current
Private Care Provider
Family Care Connections
02.2023 - Current
Camping Sales Lead
Bass Pro Shops
10.2020 - 08.2024
Private Care Provider
Arion Care Soultions
07.2017 - 01.2023
Warehouse Associate
Target
10.2016 - 07.2017
High School Diploma -
Alhambra High School
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