Erica Larison
Alliance,OH
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. High call volume, and fast paced work experience.
Overview
13
13
years of professional experience
Work History
Collections Agent
United Collection Bureau
Toledo, OH
04.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reached out to approximately 300 account holders daily.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Entered client details and notes into system for interdepartmental access and review.
- Remote work experience.
Trim Saw Operator
H-P Products inc.
03.2020 - 03.2024
- Operated a variety of saws to cut various materials according to specifications.
- Measured, marked, and cut material with precision accuracy.
- Verified dimensions of finished workpieces, using measuring devices.
- Studied blueprints, templates, sample parts and specifications as guide for sawing operations.
Material Handler
H-P Products inc.
08.2021 - 10.2022
- Maintained accurate inventory records of all received items.
- Logged unit quantities and entered data into inventory database.
- Used digital database to keep records of units and stock moved.
- Made sure all employees had items needed to do their job.
- Used computer to look up jobs, issue stocked items, locate jobs, restock items, and look at schedule to make sure jobs were issued that needed shipped during the week.
Cut Off Saw Operator
H-P Products inc.
03.2020 - 08.2021
- Operated band saws to cut materials according to specifications.
- Set up and adjusted blades, guides, and material clamps on the saws.
- Maintained an accurate log of production data including number of cuts made and time taken for each job.
- Cleaned work area at the end of shift to ensure a safe working environment.
Receptionist/Pet Bather
Scruffy To Fluffy Pet Grooming & Spa
01.2012 - 10.2014
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Investigated and analyzed client complaints to identify and resolve issues.
Insider
East of Chicago Pizza
03.2012 - 11.2012
- Cleaned and sanitized kitchen surfaces and equipment.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Prepared multiple orders at once for speedy service.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Checked completed orders for correct quantity and quality.
Education
Some College (No Degree) - CompTIA Network+
Udemy
Some College (No Degree) - CompTIA Security+
Udemy
GED -
General Education Development Certificate
11.2012
Skills
- Scheduling
- Complaint Resolution
- Customer Service
- Multitasking and Prioritization
- Payment Arrangement
- Collections processing
- Account Management
- Debt Negotiation
- Repayment plan structuring
- Financial Reporting
- Collections
- Call center experience
- Updating Customer Accounts
- Fair Debt Collections Practices
- Negotiation and Resolution
- Basic Mathematics
- Microsoft Office
- Documentation and Recordkeeping
- Financial Documentation
- Insurance Company Communication
Timeline
Collections Agent
United Collection Bureau
04.2024 - Current
Material Handler
H-P Products inc.
08.2021 - 10.2022
Trim Saw Operator
H-P Products inc.
03.2020 - 03.2024
Cut Off Saw Operator
H-P Products inc.
03.2020 - 08.2021
Insider
East of Chicago Pizza
03.2012 - 11.2012
Receptionist/Pet Bather
Scruffy To Fluffy Pet Grooming & Spa
01.2012 - 10.2014
Some College (No Degree) - CompTIA Network+
Udemy
Some College (No Degree) - CompTIA Security+
Udemy
GED -
General Education Development Certificate