Shawn Gill
Salisbury,NC
Summary
Experienced and Customer Focused Inside Sales Manager dedicated to customer base expansion and sales growth. Strong history establishing culture of positive teamwork, staff development and expertise. Built rapport with customers and cross team members while facilitating long-term partnerships.
Overview
40
40
years of professional experience
Work History
Inside Sales Supervisor
Dura-Bar Metal Services
Salisbury, NC
02.2002 - Current
- Increased sales margins by developing and implementing effective inside sales strategies.
- Evaluated team performance regularly, identifying areas for improvement and coaching as needed.
- Trained new inside sales representatives, providing guidance on best practices and company policies.
- Established clear expectations for team members, fostering accountability and ownership in their daily tasks.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Inside Sales Manager
Metals USA
Salisbury, NC
01.1997 - 02.2002
- Managed 7 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Introduced new products to the existing client base, leading to an increase in upselling opportunities and repeat business.
Inside Sales Representative
Southern Alloy Of America
Salisbury, NC
07.1992 - 01.1997
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
Customer Service Manager
Lane Punch Corporation
Willoughby, OH / Salisbury, NC
03.1984 - 06.1992
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of 5 customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Kept accurate records to document customer service actions and discussions.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Education
High School Diploma -
Lake Catholic High School
Mentor, OHAccounting And Business Management
Lakeland Community College
Willoughby, OHSkills
- Customer Relationship Building
- Deal Closing
- Motivational Skills
- Sales Team Leadership
- Sales Coaching
- Account Management
- Performance Evaluation
- Complaint resolution
Timeline
Inside Sales Supervisor
Dura-Bar Metal Services
02.2002 - Current
Inside Sales Manager
Metals USA
01.1997 - 02.2002
Inside Sales Representative
Southern Alloy Of America
07.1992 - 01.1997
Customer Service Manager
Lane Punch Corporation
03.1984 - 06.1992
High School Diploma -
Lake Catholic High School
Accounting And Business Management
Lakeland Community College