Shawn Glinton
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Cultivates guest first environments to exceed expectations and attain higher online ratings... Has Fun!
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Lead
Mixt Santa Monica
09.2023 - Current
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant General Manager
Nomoo New American Burgers
01.2021 - 09.2023
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed over 15 customer calls per day.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Handled cash accurately and prepared deposits.
Assistant Manager
Dave's Hot Chicken
03.2018 - 01.2021
- Completed Managers 7 week training course and attained 94% grade result.
- Monitored food quality and presentation to maintain high standards
- Supervised shifts with timely breaks to ensure no penalties and improve hourly labor.
- Briefed all team members into and out of work positions and duties daily.
- Accelerated S.O.S. by improving bagging procedures on expo station.
- Directed team members to focus on what mattered most for company.
Shift Lead
Joes Pizza
05.2017 - 03.2018
- Completed store opening and closing procedures and balanced tills.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Monitored and maintained clean working areas and cooking surfaces.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
Pizza Artist
Family Style Pizza
02.2015 - 05.2017
- Identified inefficiencies leading to improved productivity.
- Suggested actionable improvements to streamline training procedures.
- Reduced customer waiting by batch cooking popular items during rush times.
- Communicated with management on food inventory stock to request order placement.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Operated grills, fryers and ovens to cook food items.
Cashier Team Lead
Tender Greens
01.2012 - 02.2015
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Resolved escalated customer disputes with special actions such as discounts.
Education
Some College (No Degree) -
West Los Angeles College
Culver City, CAHigh School Diploma -
Susan Miller Dorsey Senior High School
Los Angeles, CA06.2009
Skills
- Planning and Coordination
- Analytical and Critical Thinking
- Training and Development
- Attention to Detail
Certification
- Certified Food Protection Manager - Servesafe, American National Standards Institute - 9/2/2020 - 9/2/2025
Professional References
Vanessa Guerrero
Operations Manager
Mixt Santa-Monica
626-678-7684
Josh Miller
General Manager
Nomoo New American Burgers
661-476-7214
Melissa Mendoza
General Manager
Dave's Hot chicken
310-704-2298
CJ
Store Manager
Joe's Pizza
323-975-7232
James Bronze
Team Member
Dave's Hot Chicken
213-884-7737
Timeline
Store Lead
Mixt Santa Monica
09.2023 - Current
Assistant General Manager
Nomoo New American Burgers
01.2021 - 09.2023
Assistant Manager
Dave's Hot Chicken
03.2018 - 01.2021
Shift Lead
Joes Pizza
05.2017 - 03.2018
Pizza Artist
Family Style Pizza
02.2015 - 05.2017
Cashier Team Lead
Tender Greens
01.2012 - 02.2015
Some College (No Degree) -
West Los Angeles College
High School Diploma -
Susan Miller Dorsey Senior High School