SHAWN GUINN
Meridian,Idaho
Summary
Enterprising leader with proven track record in driving operational excellence through articulate communication and strong social skills. Ambitious manager who excels in motivating teams and achieving business objectives through innovative strategies and dynamic leadership.
Overview
33
33
years of professional experience
1
1
Certification
Work History
District Manager
Rentokil
Boise, USA
04.2019 - Current
- Managed daily operations for pest control services across multiple districts.
- Developed strategic plans to enhance service efficiency and customer satisfaction.
- Led training programs for staff on safety protocols and service techniques.
- Analyzed market trends to identify growth opportunities within assigned territories.
- Oversaw budget management to ensure resource allocation met operational needs.
- Implemented quality assurance measures to maintain high service standards.
- Fostered relationships with clients to understand their pest control requirements.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
Service Center Manager
Rentokil
Lincoln, USA
07.2017 - 04.2019
- Managed daily operations of service center to ensure efficient workflow.
- Trained and mentored staff to enhance team performance and customer service.
- Oversaw inventory management and supply ordering for optimal resource availability.
- Implemented safety protocols to maintain a secure working environment for staff.
- Developed training programs to improve staff skills and service quality standards.
- Conducted regular inspections to ensure compliance with company policies and regulations.
- Resolved customer complaints promptly to maintain high levels of satisfaction.
- Made or approved inventory and supply purchases.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Streamlined operations processed to reduce labor costs and increase profits.
Commercial Technician
Rentokil
Portland, USA
06.2016 - 04.2017
- Installed and maintained pest control systems in residential and commercial properties.
- Conducted thorough inspections to identify pest issues and recommend solutions.
- Collaborated with clients to develop customized pest management plans.
- Trained new technicians on safety protocols and service procedures.
- Utilized company software to document service visits and client interactions.
- Provided exceptional customer service by addressing client concerns promptly.
- Adhered to regulatory standards in all pest control operations and practices.
- Maintained accurate records of customer service visits and repairs performed.
Operations Manager
Sprague Pest Solutions
Portland, USA
06.2012 - 06.2016
- Managed daily operations to ensure efficient service delivery in pest control.
- Developed training programs for staff to enhance service quality and compliance.
- Coordinated scheduling for technician routes to optimize time and resources.
- Resolved customer inquiries and concerns to improve overall satisfaction levels.
- Collaborated with cross-functional teams to align on organizational goals and initiatives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Commercial Tech
Sprague Pest Solutions
Boise, USA
04.2007 - 06.2012
- Inspected commercial properties for pest control needs and compliance with regulations.
- Applied pest management techniques using industry-standard tools and equipment.
- Collaborated with clients to develop customized pest control solutions.
- Documented service visits and treatments in company management software.
- Trained junior technicians on best practices for pest management procedures.
- Ensured safety protocols were followed during service operations and chemical handling.
- Conducted follow-up visits to assess effectiveness of pest control treatments.
Commercial Tech
Ecolab Pest Elimination
Boise, USA
10.2005 - 03.2007
- Inspected commercial properties for pest control needs and compliance with regulations.
- Applied pest management techniques using industry-standard tools and equipment.
- Collaborated with clients to develop customized pest control solutions.
- Documented service visits and treatments in company management software.
- Trained junior technicians on best practices for pest management procedures.
- Ensured safety protocols were followed during service operations and chemical handling.
Pest Control Tech
Terminix
Boise, USA
03.2001 - 10.2005
- Inspected residential and commercial properties for pest infestations.
- Applied pesticides and treatments following safety regulations and guidelines.
- Maintained equipment and tools for effective pest control operations.
- Collaborated with team members to improve service delivery processes.
- Documented service reports detailing treatments and client interactions.
- Responded promptly to customer inquiries and service requests.
- Trained new technicians on best practices in pest management techniques.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Set mechanical traps, baits, and glue boards to remove pests from interior areas.
Cavalry Scout
U.S. Army
, USA
07.1993 - 07.1999
- Conducted reconnaissance missions to gather critical intelligence and assess enemy positions.
- Operated various vehicles for troop movement and logistical support in diverse terrains.
- Coordinated with command units to relay information and enhance operational effectiveness.
- Trained junior scouts on tactical maneuvers and equipment usage for mission readiness.
- Developed tactical plans based on terrain analysis and enemy activity reports.
- Monitored communication systems to maintain situational awareness during operations.
- Provided security for personnel and assets during field operations in high-risk areas.
- Conducted reconnaissance missions, gathering intelligence on enemy positions and movements.
- Performed maintenance on assigned weapons systems, including machine guns, rifles, grenade launchers, and antitank missiles.
- Supervised junior scouts during field exercises or combat operations ensuring safety protocols were followed at all times.
Education
High School Diploma -
Yamhill Carlton Union
Y-CSkills
- Client account management
- Branch management
- Employee recruiting
- Technical development
- budgeting
- P&L management
- Training
- Coaching
- Leadership skills
- Team development
- Business analysis
- Operations analysis
- Staff supervision
- Decision making
- Staff development
- Leadership development
- Interpersonal communication
- Customer service
- Client relationship building
- Staff management
- Financial management
- Operations oversight
- Goal setting
- Performance metrics
Certification
Applicator Licenses in Idaho, Oregon and Washington
References
References available upon request
Timeline
District Manager
Rentokil
04.2019 - Current
Service Center Manager
Rentokil
07.2017 - 04.2019
Commercial Technician
Rentokil
06.2016 - 04.2017
Operations Manager
Sprague Pest Solutions
06.2012 - 06.2016
Commercial Tech
Sprague Pest Solutions
04.2007 - 06.2012
Commercial Tech
Ecolab Pest Elimination
10.2005 - 03.2007
Pest Control Tech
Terminix
03.2001 - 10.2005
Cavalry Scout
U.S. Army
07.1993 - 07.1999
High School Diploma -
Yamhill Carlton Union