Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawn Gustum

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Pre Shop Analysis

CapFleet
12.2022 - Current
  • Review sales orders and build sheets to ensure the correct product was being installed on the vehicle.
  • Review and write controller programs for most emergency vehicle vendors to include; Federal Signal, Whelen, SoundOff Signal, and Code3.
  • Performed general shop upkeep duties by cleaning surfaces, and emptying trash receptacles .
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Wiring Harness Design

CapFleet
09.2021 - 12.2022
  • Rendered technical drawings and electrical systems specifications exceeding company standards.
  • Evaluated and identified opportunities to improve performance of electrical systems.
  • Monitored installation and operations to consistently meet rigorous customer requirements.
  • Authored technical manuals in MS Word and assembly drawings in Rapid Harness for various products.
  • Evaluated operational systems and recommended design modifications to eliminate causes of malfunctions or changes in system requirements.

Install Technician

CapFleet
01.2018 - 09.2021
  • Installed emergency vehicle lighting, camera systems and officer safety products for law enforcement customers.
  • Diagnosed and troubleshot system faults, identifying equipment issues and repair or replace faulty items.
  • Installed and configured new equipment and systems according to company standards.
  • Maintained updated knowledge of all equipment, products, and services to properly install.
  • Emptied wastebaskets to transport trash and waste to disposal area.

Shop Manager

CapFleet
12.2015 - 01.2018
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Installation Technician

CapFleet
04.2012 - 12.2015
  • Installed emergency vehicle lighting, camera systems and officer safety products for law enforcement customers.
  • Diagnosed and troubleshot system faults, identifying equipment issues and repair or replace faulty items.
  • Installed and configured new equipment and systems according to company standards.
  • Maintained updated knowledge of all equipment, products, and services to properly install.
  • Emptied wastebaskets to transport trash and waste to disposal area.

Assistant Manager

Irrigation Supply
06.2006 - 04.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

Belton High School
Belton, TX
05.2001

Skills

  • Customer Needs Assessments
  • Sales Contracts
  • Customer Experience
  • Excellent Written and Verbal Communication
  • Team Cooperation
  • Computer Proficiency and Microsoft Office
  • Exceeding Customer Expectations
  • Speech Clarity
  • Customer Satisfaction
  • Merchandise Recommendations
  • Adaptable and Flexible
  • Goal-Driven

Certification

  • Lean Six Sigma White Belt. Certification # 310248483
  • Whelen Command
  • SoundOff Blueprint
  • Federal Signal Convergence
  • Code 3 Matrix


Timeline

Pre Shop Analysis

CapFleet
12.2022 - Current

Wiring Harness Design

CapFleet
09.2021 - 12.2022

Install Technician

CapFleet
01.2018 - 09.2021

Shop Manager

CapFleet
12.2015 - 01.2018

Installation Technician

CapFleet
04.2012 - 12.2015

Assistant Manager

Irrigation Supply
06.2006 - 04.2012

High School Diploma -

Belton High School
Shawn Gustum