Shawn Hackett
Morton,PA
Summary
Dynamic professional with a diverse background, including a pivotal role at County of Delaware as a Police Dispatcher, where I excelled in crisis communication and emergency response procedures. Demonstrated exceptional interpersonal communication and critical thinking, significantly enhancing operational efficiency and safety. Skilled in both team leadership and situational awareness, I bring a proven track record of success in high-stakes environments.
Overview
10
10
years of professional experience
Work History
Police Dispatcher
County of Delaware
01.2021 - Current
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
Football Coach
Archbishop John Carroll High School
05.2018 - Current
- Worked with offensive and defensive coaches to develop cohesive football program.
- Evaluated individual knowledge, skills, and strengths to maximize talent areas.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Instilled discipline and principles of good sportsmanship in players.
Landscape Foreman
Lanzetta Landscaping LLC
06.2014 - 07.2021
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Developed lasting customer relationships and grew network over time.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Education
Bachelor of Science - Health And Exercise Physiology
Ursinus College
Collegeville, PA05.2018
Skills
- Information Gathering
- Geographical knowledge
- Prioritizing Situations
- Critical Thinking
- Emergency Response Procedures
- CPR and First Aid
- 911 System Information Databases
- NCIC Database
- Interpersonal Communication
- Crisis communication
- Situational Awareness
Timeline
Police Dispatcher
County of Delaware
01.2021 - Current
Football Coach
Archbishop John Carroll High School
05.2018 - Current
Landscape Foreman
Lanzetta Landscaping LLC
06.2014 - 07.2021
Bachelor of Science - Health And Exercise Physiology
Ursinus College
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