WENDY MARTIN
Pensacola,FL
Summary
Attentive Police Dispatcher bringing 24 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Escambia County Sheriffs Department
10.1999 - Current
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced response times by efficiently prioritizing and dispatching emergency calls.
- Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
- Provided critical support during natural disasters, coordinating resources and relaying vital information between agencies for efficient response efforts.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Loss Prevention Specialist
Dillards Department Store
01.1993 - 10.1999
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
- Enhanced store security through regular surveillance and monitoring activities.
- Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
Education
High School Diploma -
Pine Forest High School
05.1989
Skills
- Data Entry
- Incident Prioritization
- Information Gathering
- Multi-line phone system
- Prioritizing Situations
- Dependable and Responsible
- Critical Thinking
- Active Listening
- Decision-Making
- Dispatch Coordination
- Computer-aided dispatching
- CPR and First Aid
- NCIC Database
- Information documentation
- Map reading skills
- Telephone Etiquette
Certification
NCIC/FCIC Certified
CPR Certified
Timeline
Police Dispatcher
Escambia County Sheriffs Department
10.1999 - Current
Loss Prevention Specialist
Dillards Department Store
01.1993 - 10.1999
High School Diploma -
Pine Forest High School
NCIC/FCIC Certified
CPR Certified
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