Shawn Harris
Morrow,GA
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building and residential bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
11
11
years of professional experience
Work History
Hospitality Specialist
Dovehorn Cleaning
03.2021 - Current
- Trained and supervised staff to provide highest level of customer service.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
- Planned, organized and managed events, following client specifications to enhance satisfaction.
Pre-k Teacher
Applegate Academy
08.2012 - 03.2019
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers, and letters.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
06.2015
Associate of Arts - Business Administration
University of Phoenix
04.2013
Skills
- Conflict Mediation
- Station Preparation
- Customer Data Confidentiality
- Guest Satisfaction
- Administrative Assistance
- Instructing
- Behavioral Skills Development
- Social-Emotional Learning Training
Timeline
Hospitality Specialist
Dovehorn Cleaning
03.2021 - Current
Pre-k Teacher
Applegate Academy
08.2012 - 03.2019
Bachelor of Science - Criminal Justice
University of Phoenix
Associate of Arts - Business Administration
University of Phoenix
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