SHAWN HEARN
Reading,PA
Summary
Proactive professional with 18.5+ years of experience and a proven knowledge of customer communications, strategic business planning, and order processing. Aiming to leverage my skills to successfully find an exciting new career opportunity with your company.
Overview
24
24
years of professional experience
Work History
Retail Manager
Redner’s
Reading, PA
06.2024 - Current
- Oversaw daily operations, ensuring efficient workflow and optimal customer service.
- Developed training programs to enhance staff performance and retention.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales data to identify trends and inform strategic merchandising decisions.
Small Business Owner
JUMP CITY TOYS - AMAZON.COM
READING, PA
11.2008 - Current
- Calculate revenue, sales, and expenses, using financial accounting or spreadsheet software.
- Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.
- Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.
- Purchase new or used items from online or physical sources for resale via retail or auction Web site.
- Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
- Design customer interface of online storefront, using web programming or e-commerce software.
- Develop or revise business plans for online business, emphasizing factors such as product line, pricing, inventory, or marketing strategy.
- Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
- Create, manage, or automate orders or invoices, using order management or invoicing software.
- Order or purchase merchandise to maintain optimal inventory levels.
High Net Worth Client Representative
THE VANGUARD GROUP
MALVERN, PA
06.2001 - 10.2008
- Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis.
- Review clients' accounts and plans regularly to determine whether life changes, economic changes, or financial performance indicate a need for plan reassessment.
- Recommend strategies clients can use to achieve their financial goals and objectives, including specific recommendations in such areas as cash management, insurance coverage, and investment planning.
- Implement financial planning recommendations or refer clients to someone who can assist them with plan implementation.
- Sell financial products such as stocks, bonds, mutual funds, and insurance if licensed to do so.
- Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives.
- Answer clients' questions about the purposes and details of financial plans and strategies.
- Research and investigate available investment opportunities to determine whether they fit into financial plans.
- Prepare or interpret for clients information such as investment performance reports, financial document summaries, or income projections.
Education
B.S. - Business Administration - Marketing
KUTZTOWN UNIVERSITY
KUTZTOWN, PA01.2000
Skills
- Customer Service - includes verbal, written and in person
- Adaptability
- Teamwork
- Organization
- Proficient with MS Office, Excel, Amazon data analytics
- Problem Solving
Timeline
Retail Manager
Redner’s
06.2024 - Current
Small Business Owner
JUMP CITY TOYS - AMAZON.COM
11.2008 - Current
High Net Worth Client Representative
THE VANGUARD GROUP
06.2001 - 10.2008
B.S. - Business Administration - Marketing
KUTZTOWN UNIVERSITY