Shawn Heck
Bismarck,ND
Summary
With over two decades of leadership experience at Cleary Building Corp. and the North Dakota National Guard, I excel in staff training and branch operations management. My approach has consistently driven growth and efficiency, evidenced by a decorated military career and a track record of enhancing customer satisfaction and operational effectiveness.
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Overview
28
28
years of professional experience
Work History
Region Manager
Cleary Building Corp.
05.2024 - 01.2025
- Managed Region sales and production based on annual budgets.
- Implemented data-driven decision-making practices to optimize business operations and drive consistent growth in revenue.
- Delivered comprehensive reports on regional performance metrics, enabling senior management to make informed decisions regarding resource allocation and business strategy adjustments.
- Developed a strong regional team through effective recruitment, training, and performance management initiatives.
- Monitored performance indicators closely both quantitatively and qualitatively to identify areas for improvement and provide actionable insights.
Branch Manager
Cleary Building Corp.
10.2022 - 05.2024
- Maintained an individual and branch budget for sales and production.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed personnel and crews.
Post Frame Construction Foreman
Cleary Building Corp.
08.2017 - 10.2022
- Supervised field crews to maximize quality and work efficiency.
- Studied and interpreted blueprints to plan construction phases and team assignments.
- Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
- Verified and submitted team timesheets.
First Sergeant, Air Defense Artillery
North Dakota National Guard
05.1997 - 05.2018
- Held multiple duties and positions through 21 year career.
- Two Afghanistan deployments, 2005-2007 and 2010.
- Full Instructor trainer for 7 years, trained over 3000 Soldiers on basic military tactics.
- High decorated with Honorable discharge, commendations that include Bronze Star Medal, Meritorious Service Medal, Army Accommodation Medal and North Dakota State Meritorious Service Award.
Owner
H and F Services
02.2014 - 08.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
High School Diploma -
Mandan High School
Mandan05-1998
Skills
- Staff training and development
- Branch operations management
- Managing materials
- File organization
Timeline
Region Manager
Cleary Building Corp.
05.2024 - 01.2025
Branch Manager
Cleary Building Corp.
10.2022 - 05.2024
Post Frame Construction Foreman
Cleary Building Corp.
08.2017 - 10.2022
Owner
H and F Services
02.2014 - 08.2017
First Sergeant, Air Defense Artillery
North Dakota National Guard
05.1997 - 05.2018
High School Diploma -
Mandan High School