Shawn Higgins
Target
Plover,WI
2027
years of professional experience
Dedicated IT Support professional with 11+ years of hands-on experience building, repairing, configuring, and troubleshooting Windows-based computers. Experienced with hardware diagnostics, Windows installation, BIOS updates, malware removal, disk cloning, networking, and end-user support. Strong customer service, leadership, and problem-solving skills developed through retail leadership and technical support. Seeking an IT Help Desk, Desktop Support, or IT Support Analyst role.
Work History
11 Years 7 Months
- Built 10+ custom PCs and repaired numerous Windows computers. Installed Windows from bootable media, updated BIOS firmware, cloned storage drives, removed malware, upgraded hardware, configured routers/modems, and provided technical support for friends, family, and customers.
Presentation, Price Change, General Merchandise & Grocery Team Lead
2 Years 7 Months- Lead operations across multiple departments. Troubleshoot POS systems, handheld devices, printers, and operational technology. Train employees on technology and systems. Resolve inventory discrepancies and support reporting.
Train Conductor
- Maintained operational documentation, safety compliance, communication, and problem-solving in a high-responsibility environment.
Teller
- Delivered customer support, resolved discrepancies, maintained secure records, and followed strict compliance procedures.
Education
University of Fond Du Lac
Skills
Windows 10/11
PC Assembly
Hardware Diagnostics
Windows Installation
BIOS Updates
SSD/HDD Upgrades
GPU Installation
Malware Removal
Command Prompt
Device Manager
Event Viewer
Disk Management
Microsoft Office
Wi-Fi & Modem Configuration
POS Troubleshooting
Customer Support
End-User Training
Timeline
Independent Computer Repair Technician
01.2015 - CurrentRead More
Teller
Wells Fargo
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Presentation, Price Change, General Merchandise & Grocery Team Lead
Target
2024 - CurrentRead More
Train Conductor
Canadian National Railway
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Focus On Technology And Art
University of Fond Du Lac
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