Shawn Holt
Miami,FL
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
18
18
years of professional experience
Work History
AUDITOR/LOAN APPLICATION SPECIALIST
Iconic Mortgage Corp
Miami, FL
10.2019 - 10.2023
- Collating, checking and analyzed spreadsheet data.
- Used Xactimate to compile estimates for personal property and structure damage.
- Verifying information, and determining eligibility.
- Trained staff on proper use of systems and conducted orientation seminars.
- Managed over 50 customer calls per day.
- Approved payment of claims within certain monetary limit.
Customer Service Sales Representative
Progressive
Miami Beach, FL
01.2019 - 10.2019
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Increased sales by 10%.
PATIENT ACCOUNTS REP/NF ClAIMS SPECIALIST
St Vincent Hospital Westchester
Harrison, NY
02.2006 - 12.2018
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Confirm patient benefits and insurance.
- Correcting rejected claims.
- Monitor and resolve financial discrepancies.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Managed approximately 30 incoming calls, emails and chats per day from patients.
Education
Associate of Arts - Accounting And Finance
Mercy College
Dobbs Ferry, NY05.1999
High School Diploma -
White Plains Senior High School
White Plains, NY06.1997
Skills
- Coverage Assessment
- Xactimate
- Complex Mathematics
- Liability Determination
- Contract Management
- CCC One
- Communication Planning
- Thought Leadership
- Opportunity Identification
- B2C Sales
- Account Acquisition
- Reporting Analysis
Timeline
AUDITOR/LOAN APPLICATION SPECIALIST
Iconic Mortgage Corp
10.2019 - 10.2023
Customer Service Sales Representative
Progressive
01.2019 - 10.2019
PATIENT ACCOUNTS REP/NF ClAIMS SPECIALIST
St Vincent Hospital Westchester
02.2006 - 12.2018
Associate of Arts - Accounting And Finance
Mercy College
High School Diploma -
White Plains Senior High School