Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Holt

Miami,FL

Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Overview

18
18
years of professional experience

Work History

AUDITOR/LOAN APPLICATION SPECIALIST

Iconic Mortgage Corp
10.2019 - 10.2023
  • Collating, checking and analyzed spreadsheet data.
  • Used Xactimate to compile estimates for personal property and structure damage.
  • Verifying information, and determining eligibility.
  • Trained staff on proper use of systems and conducted orientation seminars.
  • Managed over 50 customer calls per day.
  • Approved payment of claims within certain monetary limit.

Customer Service Sales Representative

Progressive
01.2019 - 10.2019
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Increased sales by 10%.

PATIENT ACCOUNTS REP/NF ClAIMS SPECIALIST

St Vincent Hospital Westchester
02.2006 - 12.2018
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Confirm patient benefits and insurance.
  • Correcting rejected claims.
  • Monitor and resolve financial discrepancies.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Managed approximately 30 incoming calls, emails and chats per day from patients.

Education

Associate of Arts - Accounting And Finance

Mercy College
Dobbs Ferry, NY
05.1999

High School Diploma -

White Plains Senior High School
White Plains, NY
06.1997

Skills

  • Coverage Assessment
  • Xactimate
  • Complex Mathematics
  • Liability Determination
  • Contract Management
  • CCC One
  • Communication Planning
  • Thought Leadership
  • Opportunity Identification
  • B2C Sales
  • Account Acquisition
  • Reporting Analysis

Timeline

AUDITOR/LOAN APPLICATION SPECIALIST

Iconic Mortgage Corp
10.2019 - 10.2023

Customer Service Sales Representative

Progressive
01.2019 - 10.2019

PATIENT ACCOUNTS REP/NF ClAIMS SPECIALIST

St Vincent Hospital Westchester
02.2006 - 12.2018

Associate of Arts - Accounting And Finance

Mercy College

High School Diploma -

White Plains Senior High School
Shawn Holt