Shawn Hope
Mustang,OK
Summary
Dynamic Team Leader with expertise in inventory management, shipping logistics, and customer relationship management. Proven track record in mentoring staff and optimizing processes to enhance accuracy and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Team Lead 3 - Service Parts
Climatemaster
Oklahoma City, Oklahoma
10.2022 - Current
- Supervise the daily work of staff to ensure work prioritization, quality and accurate on time shipment of customer orders.
- Mentor and coach team members to ensure successful performance and proper safety identification practices
- Engage team members to maintain positive working environment
- Delegate tasks to team members according to project requirements and employee strengths
- Train employees in proper picking, transferring and applying of parts to sales orders
- Train employees in part recognition, proper packing techniques and accuracy of orders to ensure customer satisfaction. Do it right the first time.
- Train employees on UPS Worldship and FedEx Ship Manager to ensure proper shipments , customs and billing
- Maintain communication with all departments with regard to shipment or inventory issues
- Communicate with Customer Service regarding any customer complaints involving damage or inaccuracies of their orders to find a proper resolution.
- Adjust shipping or packing processes if we continually receive freight damage during shipment
- Maintain inventory organization to prevent mixing of parts causing any miss-picks on customer orders
- Maintain inventory accuracy through proper transactions
- Maintain inventory accuracy via monitoring transfers and working with the Inventory Control team via communication and cycle counts
- Maintain all short shipper transactions
- Release Sales Orders when I have part availability or when the auto-pick system is down to keep the workload moving for the crew
- Maintain Hazmat certification to maintain compliance of all hazmat shipments leaving CLM Service Parts
- Manage all returns of trays ( motor, compressor, blower ), refrigerant cylinders, glue cylinders, glue totes, chemical totes, etc.
- Maintain and teach proper maintenance of the foam machines to prevent down time
- Maintain scheduling of daily truck pick-ups and and all Direct truckloads based on computation of load size
- Maintain orders on office supplies and foam machine parts to ensure minimal downtime.
Team Lead 2 - Service Parts
Climatemaster
Oklahoma City, Oklahoma
06.2019 - 09.2022
- See Team Lead 3
- Helped cover, assist and train all crew members
- Covered for Supervisor during any absence until COVID in early 2020 when I took over daily operation of the Department except for Time/PTO management
- Managed SP inventory through organization of the product, setting of primaries to reduce negatives and monitoring and cleaning up of transactions
Material Handler / Team Lead Entry
Climatemaster
Oklahoma City, Oklahoma
08.2008 - 06.2019
- From 2008 to @ 2018, I began as a Material Handler, progressing up to a Material Handler 4 and then Team Lead Entry level
- I performed all warehouse/shipping tasks.
- I was trained in transfer of parts, applying them to orders, packing and processing of the orders.
- Trained on FedEx and UPS software. Processed on the machines for 7-8 years due to speed/proficiency
- Trained in maintenance of foam packing machine
- Organized SP warehouse inventory
Housekeeping Supervisor
Bone and Joint Hospital
Oklahoma City, Oklahoma
06.2001 - 07.2006
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Trained staff on proper cleaning techniques and safety protocols.
- Inspected cleanliness standards to ensure compliance with hospital policies.
- Coordinated supply inventory and ordered cleaning materials as needed.
- Managed staff schedules to optimize workflow and coverage needs.
- Led team meetings to discuss challenges and improvements in service delivery.
- Collaborated with other departments to ensure a safe, clean environment for patients.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Education
High School Diploma -
Mustang High School
Mustang, OK05-1991
Some College (No Degree) - Pre-Pharmacy
Oklahoma City Community College
Oklahoma City, OKSkills
- Inventory management
- Hazmat certification
- Shipping logistics
- Coaching and mentoring
- Staff training
- Customer relationship management
- Team Leadership
- Customer Service
Timeline
Team Lead 3 - Service Parts
Climatemaster
10.2022 - Current
Team Lead 2 - Service Parts
Climatemaster
06.2019 - 09.2022
Material Handler / Team Lead Entry
Climatemaster
08.2008 - 06.2019
Housekeeping Supervisor
Bone and Joint Hospital
06.2001 - 07.2006
High School Diploma -
Mustang High School
Some College (No Degree) - Pre-Pharmacy
Oklahoma City Community College