Dependable professional with strong knowledge of service delivery and online systems. Committed to and passionate about guest retention and maintaining relationships to increase profitability and drive results. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals. Hardworking, resourceful, and passionate with the ability to follow written or verbal directions to carry out efficient work.
Select grocery and shopping items from online orders for customer pick up. Maintain attention to detail in expedited manner, with direct and concise communication and ability to multi-task and pivot when necessary.
Promotion of fast-paced video poker bar utilizing social media and near by establishments. Oversight of various duties to ensure KPI's of Main Bar service, Service Well, food service, stocking and cleaning, as well as guest retention, were met.
Performed opening and closing duties for a fast paced restaurant and bar. Maintained extra cleaning
procedures during COVID lock down and post COVID necessities.
Performed daily bar and food services for a fast paced restaurant and bar. Maintain gaming activities including
pay out and change service.
Cultivated and retained quality players while providing a fun, upbeat atmosphere. Streamlined processes to ensure team was supported. Managed duties delegated to each shift to ensure efficient operations. Provided excellent customer service, addressing patrons needs promptly and courteously.
Performed Day, Swing, and Grave duties for fast paced Irish pub and video poker bar. Served high customer volumes and handled customer, team, and business needs while avoiding unnecessary delays. Extensive training in Irish Whiskies.