Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Jones

Plant City,FL

Summary

Dynamic Senior Manager at Bloomin Brands with a proven track record in operational efficiency management and effective problem resolution. Enhanced team productivity through comprehensive training and mentorship, achieving significant improvements in performance. Skilled in workforce training and fostering a collaborative environment, ensuring service excellence and high-quality results.

Overview

30
30
years of professional experience

Work History

Senior Mnager

Bloomin Brands
05.2020 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

Restaurant Manager

Dennys Restaurant
03.2017 - 05.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.

Shift Supervisor

Bojangles' Famous Chicken 'n Biscuits
09.2015 - 09.2016
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Shift Leader

Mikes Irish Pub
01.2009 - 12.2012
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Developed training program for new employees, speeding up their integration into team.

Head of Service

Joe And Mimmas
06.2006 - 11.2008
  • Oversaw the recruitment of top talent, resulting in a highly skilled workforce capable of meeting department objectives.
  • Guided team members through challenging situations using empathetic leadership skills, fostering resilience amongst staff during periods of change or uncertainty.
  • Developed strong relationships with external partners, fostering collaboration for continuous improvement initiatives.
  • Successfully resolved complex customer issues, ensuring client satisfaction and maintaining company reputation.

Office Manager

Meineke Discount Mufflers and Brakes
03.2004 - 03.2006
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Store Manager

Carquest Auto Parts
05.1995 - 02.2004
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Education

High School Diploma -

Denbigh High School
Newport News, VA

Skills

  • Operational efficiency management
  • Effective problem resolution
  • Workforce training
  • Multitasking
  • Strong verbal communication
  • Scheduling and coordinating
  • Service excellence
  • Good judgment
  • Professional and courteous

Timeline

Senior Mnager

Bloomin Brands
05.2020 - Current

Restaurant Manager

Dennys Restaurant
03.2017 - 05.2020

Shift Supervisor

Bojangles' Famous Chicken 'n Biscuits
09.2015 - 09.2016

Shift Leader

Mikes Irish Pub
01.2009 - 12.2012

Head of Service

Joe And Mimmas
06.2006 - 11.2008

Office Manager

Meineke Discount Mufflers and Brakes
03.2004 - 03.2006

Assistant Store Manager

Carquest Auto Parts
05.1995 - 02.2004

High School Diploma -

Denbigh High School

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