Shawn Kersh
Mobile,AL
Summary
Dynamic Human Resources Generalist with over 20 years of experience delivering comprehensive HR support across military, private, and government sectors. Recognized as a natural problem-solver, adept at implementing innovative strategies to enhance staff morale, performance, and retention. Dedicated collaborator committed to fostering positive relationships among diverse team members and business functions. Expertise is supported by a Bachelor’s degree in HR Management, providing a solid foundation for effective human resource practices.
Overview
17
17
years of professional experience
Work History
HR Generalist Lead
Karma Strategic, LLC
Fredericksburg, VA
01.2019 - 08.2025
- Supported talent acquisition efforts through thorough resume screening and interview scheduling.
- Streamlined onboarding processes to maintain compliance with established company policies and regulations.
- Updated HR databases to enhance operational efficiency and maintain accurate employee records.
- Conducted comprehensive orientation sessions to enhance new hire integration and promote company values.
- Served as a liaison to strengthen trust by ensuring employee concerns and inquiries were promptly addressed.
Loan Administrator
Anchor Loans, Inc.
Thousand Oaks, CA
02.2022 - 07.2022
- Evaluated loan applications to maintain compliance with established lending standards and regulations.
- Conducted thorough reviews of financial documents to ensure compliance and readiness for approval.
- Created comprehensive training resources for onboarding new team members, focusing on loan processing workflows to ensure operational efficiency.
- Managed detailed documentation of loan transactions to uphold accuracy in reporting and data entry processes.
- Executed due diligence processes to ensure adherence to regulatory standards for all submitted documentation.
Refinance Loan Administrator
Freedom Roundpoint Mortgage Service
Mount Laurel, NJ
09.2020 - 12.2021
- Directed loan processing operations, maintaining compliance with industry regulations and internal standards.
- Assured accuracy and completeness of borrower documentation during the application process to facilitate efficient approvals.
- Coordinated interactions between clients, underwriters, and loan officers to ensure timely loan approvals.
- Executed process enhancements to optimize efficiency in document management and tracking systems.
- Implemented quality assurance protocols to uphold high standards in loan processing accuracy and foster customer satisfaction.
Veterans Benefit Specialist
Maryland Department of Veterans Affairs
Baltimore, MD
08.2018 - 08.2020
- Established and managed benefits programs to enhance support for veterans and their families.
- Performed in-depth assessments to determine client eligibility for various benefits and entitlements.
- Implemented rigorous protocols to maintain data integrity and uphold participant confidentiality standards.
- Monitored and evaluated legislative developments related to veterans' benefits to facilitate prompt policy adjustments.
- Developed and implemented outreach programs aimed at informing veterans about accessible benefits and services.
VA Benefits Advisor
Serco, Inc.
Vienna, VA
05.2017 - 07.2018
- Enhanced transition assistance program to equip service members with essential tools and information for seamless civilian life transition.
- Facilitated knowledge sharing and expertise in management and technical areas to enhance training logistics, policy adherence, data management, and program control effectiveness.
- Planned and implemented intricate projects to enhance organizational effectiveness and operational efficiency.
- Conducted comprehensive demonstrations of VA electronic tools, equipping service members with essential information regarding their benefits and services.
Department Lead
New Balance Factory Outlet
Oxon Hill, MD
05.2014 - 01.2016
- Managed shoe department operations to maintain inventory levels and enhance visual merchandising.
- Developed and implemented training programs to enhance new staff proficiency in customer service and sales techniques.
- Developed and implemented merchandising strategies aimed at increasing product visibility and driving sales.
- Facilitated supplier interactions to maintain optimal stock levels and resolve any order issues.
- Conducted comprehensive analysis of sales data to inform and enhance promotional strategies and markdown initiatives.
International Courier
United States Army
Various Locations
01.2009 - 06.2011
- Facilitated timely distribution of essential supplies and equipment to maintain operational readiness in various settings.
- Managed logistics coordination to facilitate efficient resource distribution during exercises and deployments.
- Ensured precise documentation of deliveries and inventory to enhance operational efficiency.
- Developed and implemented inventory control best practices aimed at optimizing resource allocation throughout operational processes.
- Fulfilled daily delivery assignments to ensure timely service and uphold service quality standards.
Education
Associate of Arts - Business Administration
Strayer University
Falls Church, VA05-2015
Associate of Science - Network Systems Administration
Stratford University
Tysons Corner, VA06-2017
Skills
- Federal, State and local Regulations
- Compliance and Regulations
- Conflict resolution
- Onboarding and offboarding
- Reporting documentation
- Benefits administration
- New employee orientation
- Payroll processing
- Policy & Program Implementation
- Process improvement
- Microsoft Office Suite
- Time management
Timeline
Loan Administrator
Anchor Loans, Inc.
02.2022 - 07.2022
Refinance Loan Administrator
Freedom Roundpoint Mortgage Service
09.2020 - 12.2021
HR Generalist Lead
Karma Strategic, LLC
01.2019 - 08.2025
Veterans Benefit Specialist
Maryland Department of Veterans Affairs
08.2018 - 08.2020
VA Benefits Advisor
Serco, Inc.
05.2017 - 07.2018
Department Lead
New Balance Factory Outlet
05.2014 - 01.2016
International Courier
United States Army
01.2009 - 06.2011
Associate of Arts - Business Administration
Strayer University
Associate of Science - Network Systems Administration
Stratford University