Toni Webber
HR/Payroll Specialist
Houston,TX
Summary
Professional customer service specialist with a strong background in multi-state payroll processing, problem resolution, and technical support. Bilingual (Spanish and English) with expertise in providing excellent customer experiences and managing fast-paced multi-tasking environments.
Overview
11
11
years of professional experience
10
10
Human ResourceS
15
15
Customer service
10
10
Benefits
Work History
Payroll Specialist/HR Generalist
City Security Services
09.2024 - Current
- Processed payroll comprehensively for a staff base exceeding 200 through Netchex, maintaining legal compliance.
- Processed adjustments in compensation, hires and terminations.
- Streamlined time and attendance recording process by addressing inconsistencies promptly.
- Collaborated with department managers to verify employee hours, overtime, and leave requests in adherence to company policies.
- Produced detailed payroll and HR reports using Excel, including labor cost analyses and employee trends, to assist in decision-making
- Administered employee benefits and handled related inquiries, providing guidance on enrollment and eligibility
- Ensured compliance with labor laws and company policies, addressing employee concerns with confidentiality and professionalism
- Assisted in onboarding processes and maintained HR documentation, fostering an organized and efficient workplace
Payroll Specialist
Employer Flexible
09.2022 - 01.2023
- Executed weekly, biweekly, monthly, and semi-monthly multi state payroll processing
- Responded to employee inquiries in both Spanish and English, handling problem resolution and providing technical support for payroll systems
- Optimized payroll process efficiency by employing Darwin, ADP Workforce Now, Kronos, QuickBooks and Paycom.
- Managed garnishments, levies, and support orders, ensuring compliance and minimizing risks
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
HR Manager/Payroll Processor
Addison Group (contract During Covid)
11.2020 - 04.2022
- Ensured accurate and timely payroll management for over 1,500 multi state employees utilizing ADP, Kronos, and Vista Viewpoint on a weekly and biweekly basis.
- Guided employees and managers on company policies, benefits, and salary administration while handling customer support inquiries
- Conducted audits to reduce payroll errors, achieving improved accuracy and resolving discrepancies efficiently
- Provided mentorship to junior staff, supporting their career growth and personal development
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Payroll Specialist
NCI Building Systems
06.2018 - 05.2020
- Administered payroll processes for more than 3,000 hourly and salary staff members across 42 states, maintaining precision and timely compensation using Ceridian Dayforce, Kronos and ADP
- Partnered with HR to address employee concerns regarding pay, benefits, and timecard management, providing exceptional customer service
- Prepared year-end reports (W-2s and 1099s) and ensured timely tax filing for employees
- Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.
- Developed strong relationships with internal departments to streamline communication regarding employee data updates and changes affecting payroll calculations.
- Enhanced payroll accuracy by conducting thorough audits and ensuring proper documentation of all transactions.
- Reconciled general ledger accounts related to payroll liabilities, providing accurate financial reports for management review.
Accounting/Payroll Specialist
Addison Group (temp to Perm for NCI)
08.2017 - 06.2018
- Administered payroll for a workforce of 2,500 employees across multiple states utilizing Ceridian Dayforce and Oracle.
- Audited payroll records and resolved discrepancies, maintaining high accuracy rates in employee payments
- Provided support to Spanish-speaking employees regarding payroll, taxes, and benefit concerns.
- Processed garnishments, levies, and child support orders, minimizing company liabilities
- Input high volume of monthly invoices with consistent accuracy.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Ensured professional growth by mastering Excel pivot tables, VLOOKUP, XLOOKUP functions, and accounting methods.
Payroll Specialist
US Physical Therapy (USPh)
08.2013 - 05.2016
- Oversaw payroll processing for over 5,000 exempt and non exempt employees across 48 states, maintaining regulatory compliance using Ultipro (UKG)
- Enhanced accuracy to 98% by correcting discrepancies in payroll entries and timecards prior to submitting payroll to be processed
- Communicated with employees regarding updates to payroll systems, direct deposits, vacation/PTO policies, and tax filings
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings
- Prepared and submitted payroll taxes and reports to regulatory agencies
Education
Graduate Certificate - Medical Assisting
Southern Careers Institute
Corpus Christi, TXIntermediate Certificate - Business Administration Coursework
Lonestar Community College
Humble, TXSkills
- Bilingual (Spanish and English)
- Customer Service and Problem Resolution
- Technical Support and Product/Service Offering
- Database Management
- Multi-tasking in Fast-paced Environments
- Proficiency in Technology (ADP, Paycom, Ceridian Dayforce)
- Health and Wellness Programs
- High volume payroll processing
- Multi-state payroll processing
- Certified payrolls
- Benefits
- Federal and state tax regulations
- Basic Accounting Skills
- Advanced Excel skills
- Ultipro
- Citrix
- Ceridian Dayforce
- Pivot tables
- V lookup
- Ad Hoc reporting
Timeline
Payroll Specialist/HR Generalist
City Security Services
09.2024 - Current
Payroll Specialist
Employer Flexible
09.2022 - 01.2023
HR Manager/Payroll Processor
Addison Group (contract During Covid)
11.2020 - 04.2022
Payroll Specialist
NCI Building Systems
06.2018 - 05.2020
Accounting/Payroll Specialist
Addison Group (temp to Perm for NCI)
08.2017 - 06.2018
Payroll Specialist
US Physical Therapy (USPh)
08.2013 - 05.2016
Graduate Certificate - Medical Assisting
Southern Careers Institute
Intermediate Certificate - Business Administration Coursework
Lonestar Community College
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