Shawn King
Blue Springs,MO
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
20
20
years of professional experience
Work History
Store Manager – Neighborhood Market
Wal-Mart NHM
03.2020 - Current
- Directs and guides members of management and hourly associates on proper customer-focused approaches and techniques by modeling excellent customer service (for example, tour to teach); ensuring customer needs, complaints, and issues are successfully resolved within company guidelines and standards
- Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved
- Controlling expenses and wages to ensure expenses are indexted to sales; creating and implementing plans to improve the financial performance of the facility
- Directs facility operations by setting the standard for appropriate service levels; teaching and developing effective merchandising for presentation
- This also includes executing company programs and strategic initiatives; ensuring quality assurance standards; such as overseeing safety and operational reviews.
Retail Store Manager – Emerging Leadership
CVS Pharmacy
08.2018 - 03.2020
- Responsibilities includes communicate well and verbally and in writing to support and lead the entire team: Perform customer care duties to provide high levels of service
- Execute merchandising strategies to support store sales growth
- Manage the store inventory and assets to maintain profitability
- Actively engage with my leader in Key Learning Experiences to support me on my path to promotion during the structured program
- Support store as management team member and lead in a manner that is consistent with CVS values and policies
- Engage colleagues in support of the company's purpose of “helping people on their path to better health.” Support Market Area to coach and develop plans with P&L.
Retail Store Manager - S. Chicago Land
Sprint/TMO
03.2004 - 08.2018
- Duties include: Managing 7-10 top performing stores that produces 14,000 net activations annually
- Manage all aspects of hiring and recruiting managers, payroll, budget expenses, performance reviews and facilitating training workshops
- Success Includes: Growth in sales from lower performing market to increasing to a high of 15% annually
- Received 3 leadership awards out of 4 quarters
- Received Sprint Nextel Silver Level award for Pinnacle
- Implemented and Co-developed high end materials with C-SAT (customer surveys)
- Area/Regional support providing Managers and Supervisors to neighboring districts
- Conduct store operation reviews for the presentation to Regional Vice President
- Trained and developed new Managers for on-boarding process with sales and day to day operations
- Implemented 30 day action plans for business to business that included outside sales
- Performed Operations and Strategic planning for high performing stores that included preventing inventory shrinkages and remaining under stores budget.
Education
Journalism Communications -
Lincoln University
Jefferson City, MOSkills
- Talent Recruitment
- POS Systems
- Team Development
- Store Merchandising
- Loss Prevention
- Payroll Management
Timeline
Store Manager – Neighborhood Market
Wal-Mart NHM
03.2020 - Current
Retail Store Manager – Emerging Leadership
CVS Pharmacy
08.2018 - 03.2020
Retail Store Manager - S. Chicago Land
Sprint/TMO
03.2004 - 08.2018
Journalism Communications -
Lincoln University
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