Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Klumpjan

Nashville,TN

Summary

Developed skills in customer engagement and sales strategy within fast-paced retail environment. Demonstrates keen ability to understand customer needs and deliver tailored solutions that drive satisfaction and loyalty. Seeking to transition these abilities into new field where building relationships and achieving results are paramount.

Overview

2
2
years of professional experience

Work History

Consultative Sales Specialist

The Good Feet Store
Nashville, TN
10.2024 - 12.2025
  • Enhanced customer experience by addressing questions and delivering personalized product advice.
  • Contributed to keeping sales floor organized, enhancing visual appeal of product displays.
  • Contributed to meeting sales goals through strategic teamwork and coordination.
  • Trained new staff on company policies, product knowledge, and customer engagement strategies to enhance team performance.

Customer Service Team Leader

Publix
Nashville, TN
07.2023 - 08.2024
  • Oversaw daily operations to maintain customer service standards.
  • Guided new team members in understanding company policies and service protocols.
  • Addressed customer concerns promptly, ensuring high satisfaction levels.
  • Analyzed team performance metrics to pinpoint improvement opportunities.

Member Services Coordinator

Costco
Nashville, TN
11.2023 - 07.2024
  • Boosted member involvement via optimized onboarding strategies.
  • Coordinated member interactions by phone and email, resulting in timely resolution of concerns.
  • Developed educational resources for recruits, raising quality benchmarks.
  • Collaborated with various teams to enhance membership processes.
  • Developed feedback mechanisms to gather member insights, aiding continuous improvement efforts.

Education

Associate of Arts -

New World School of The Arts
Miami, FL

Skills

  • Strong communication skills
  • Time management efficiency
  • Staff training and development
  • Sales and marketing
  • Written and oral communication
  • Strategic thinker
  • Coaching and mentoring
  • New employee training
  • New hire on-boarding
  • Objection handling
  • Product and service sales
  • Persuasive speaking
  • Service recommendations

Timeline

Consultative Sales Specialist

The Good Feet Store
10.2024 - 12.2025

Member Services Coordinator

Costco
11.2023 - 07.2024

Customer Service Team Leader

Publix
07.2023 - 08.2024

Associate of Arts -

New World School of The Arts
Shawn Klumpjan