Jeanna Beth Graves

Recommended and helped customers select packages based on their needs.

• Utilized consultative sales and closing techniques to meet sales objectives.
• Closed over 345 consultations for total sales in 2023 of $1,233,580.
• Matched clients with best products by utilizing consultative sales approaches.
• Used consultative sales approach to understand and meet customer needs.
• Utilized consultative sales approach to offer products to meet customer needs.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Coached sales team in consultative sales approach, leading to increased revenues and market growth.
• Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
• Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
• Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
• Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
• Employed consultative techniques, using probing questions to overcome objections and close sales.
• Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
• Achieved sales and referral goals by developing positive customer experience.
• Up sold packages to customers, increasing sales $126,000.

• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
• Held meetings with director to identify techniques to overcome sales obstacles.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
• Organized promotional events and interacted with community to increase sales volume.
• Created effective strategies to target new markets after researching and analyzing competitor behavior.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Managed over 50 calls per day to increase leads and sales

• Handled all consults for new clients interested aesthetic products/services
• Specialized in injectables, skin care products, facials, chemical peels, laser hair removal, vein therapy, tattoo removal, skin tightening.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Listened to customer needs and desires to identify and recommend optimal products.
• Utilized consultative sales approach to offer products to meet customer needs.