Shawn Knight
Pittsburgh,PA
Summary
Results-driven Customer Service Representative skilled in issue resolution and enhancing customer satisfaction. Experienced in multitasking and adhering to service standards while managing high-pressure situations. Dedicated to fostering positive relationships and delivering exceptional experiences. Background includes safety compliance and customer engagement, with a focus on improving service efficiency and safety awareness.
Overview
31
31
years of professional experience
4
4
Certifications
Work History
Customer Service Representative
Asset Retrievals & Investigations
Denton, Texas
02.2021 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted customers with requests and answered questions, enhancing overall satisfaction.
- Engaged customers in conversation using effective interpersonal skills to foster positive relationships.
- Resolved customer issues using problem-solving skills, improving service efficiency.
Safety Training Instructor
Cintas
Pittsburgh, Pennsylvania
03.2009 - 12.2019
- Conducted safety training programs to enhance understanding of safety equipment usage.
- Trained new employees on safety procedures to promote safe behaviors and reduce accident risk.
- Maintained updated knowledge of safety compliance standards and regulations.
- Conducted regular safety inspections to ensure compliance with regulations.
- Organized and facilitated safety meetings to engage staff in discussions on safety topics and policies.
- Instructed workers on proper use of personal protective equipment.
Sales Represntative
PrimeSource Building Products Inc.
Pittsburgh, Pennsylvania
09.1995 - 02.2009
- Cultivated relationships with contractors and builders, resulting in increased sales opportunities.
- Delivered product demonstrations highlighting value and usability, leading to informed purchasing decisions.
- Addressed customer inquiries and issues promptly, ensuring high levels of satisfaction and loyalty.
- Utilized CRM software to track leads, manage accounts, and monitor sales activities.
- Managed inventory levels to ensure availability of popular building materials and supplies.
Education
High School Diploma -
Leechbug High School
Leechburg, PASkills
- Relationship management
- Sales and service expertise
- Promotional strategies
- Stock control
- Compliance with safety standards
- Facilitation of training sessions
- Proficient in computer applications
- Effective time management
- Route planning
- Strategic sales development
Certification
CPR Certified
Timeline
Customer Service Representative
Asset Retrievals & Investigations
02.2021 - Current
Safety Training Instructor
Cintas
03.2009 - 12.2019
Sales Represntative
PrimeSource Building Products Inc.
09.1995 - 02.2009
High School Diploma -
Leechbug High School