Shawn Laudan
Olathe,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Delivery Driver
DoorDash
08.2021 - Current
- Driving to a food establishment and picking up an order and delivering it to the customer in a very timely matter
- On occasions having to deal with customer problems and offering a solution to any problems with their order
- Delivery areas included all of the Kansas City metro area.
- Navigated efficiently through various routes for timely food deliveries.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Handled cash transactions accurately, maintaining financial integrity during each shift.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
Night Auditor
Country Inns & Suites
Kansas City, KS
02.2024 - 03.2024
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Front Desk Manager
Comfort Inn & Suites Shawnee
Shawnee, KS
08.2023 - 02.2024
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Developed a comprehensive appointment scheduling system, minimizing conflicts and ensuring timely service for all clients.
- Implemented an organized filing system, facilitating quick access to important documents and improving overall productivity.
- Trained new staff members on company policies and procedures, promoting adherence to established guidelines and fostering a positive work environment.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Contributed to revenue growth by upselling additional services or products whenever possible during client interactions.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
Utility Technician
USIC
01.2021 - 07.2021
- Driving throughout the Kansas City metro area to a specific location
- Once at a location I would have to locate and mark water, gas, electrical, and cable
- The ability to also read blueprints
- Also taking pictures of completed work and sending pictures to company and clients.
- Improved service quality by accurately locating underground utilities using specialized equipment.
Inbound Stower
Amazon
Edgerton, KS
08.2019 - 03.2020
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Enhanced team efficiency through consistent communication and collaboration with fellow stowers and supervisors.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Contributed to a positive workplace culture by fostering strong relationships with coworkers and management.
Supervisor
Chimney Docs
01.1994 - 01.2019
- Communicate with customers to schedule work and go over all work that is needed done and what they want done
- Set up and take down required equipment to do job safely
- Then repair the chimney as needed
- I also supervised other employees and make sure they did the job as expected and safely
- Also had to make sure all employee hours were correct and are paid accordingly.
Education
No Degree - GED
Paola High School
Paola, KS05.1998
Skills
- Excellent Customer Service Skills
- Good Communication
- Computer/technical expertise
- Maintenance/manual labor
- No Quit attitude
- Works well with other people
- Good Personality
- DOT Compliance
Timeline
Night Auditor
Country Inns & Suites
02.2024 - 03.2024
Front Desk Manager
Comfort Inn & Suites Shawnee
08.2023 - 02.2024
Delivery Driver
DoorDash
08.2021 - Current
Utility Technician
USIC
01.2021 - 07.2021
Inbound Stower
Amazon
08.2019 - 03.2020
Supervisor
Chimney Docs
01.1994 - 01.2019
No Degree - GED
Paola High School