Shawn Lawrence

Manage all parts inventory and ordering for the dealership, making sure stock stays accurate and available for both the service department and walk-in customers. Work closely with technicians to track down parts, solve availability issues, and keep repairs moving. Handle returns and stock adjustments to keep inventory clean. Take incoming calls, look up parts in both GM catalog and other outside sources, and coordinate deliveries and pickups. Keep the parts department organized and running smoothly day to day.

Ran the daily operations of the store, keeping inventory on track and making sure products were easy for customers to find. Trained new team members on customer service and basic sales skills and helped coach the team as they grew. Handled merchandising and kept the store looking organized and customer-friendly.

Put loss-prevention steps in place that helped lower shrink. Handled customer problems, answered questions, and built good relationships with regular customers. Also responsible for cash handling, inventory counts, and opening and closing the store.