SHAWN LEE
Emerald City Commercial Cleaning
Renton,WA
16
years of professional experience
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Work History
Director of Operations
7 Years 9 Months- Head of day to day operations providing special commercial cleaning services including overnight services for multiple Facebook buildings throughout Seattle and Bellevue. Annual revenue exceeding $2 + million with 30+ team members.
- Additional duties include - recruiting, HR, training, customer relations, sales, consultations, forecasting, scheduling & purchasing.
- Established and monitored quality assurance standards to achieve operational excellence.
Food & Beverage Director
1 Year 9 Months- Directed operations for all food and beverage departments, including the main restaurant, fine dining, bar, and banquet services, achieving over $4 million in annual revenue. Oversaw staff performance metrics and provided strategic direction to managers and team members to deliver exceptional service and products to private club members and guests.
- Established new standard operating procedures to enhance operational efficiency.
General Manager
1 Year 6 Months- Rehired as a consultant to elevate management practices after previously serving as general manager. Led comprehensive training for managerial staff and service teams to optimize operations. Transitioned back to the role of general manager upon conclusion of consultancy contract.
- Spearheaded implementation of innovative training programs and standard operating procedures, resulting in a 5% revenue increase and a 4% reduction in controllable costs.
Food & Beverage Manager
1 Year 7 Months- Lead the operations of all Food and Beverage departments with multiple outlets.
- Notable achievement - Developed and implemented training programs for all F&B outlets.
- Managed inventory control systems to optimize stock levels and reduce waste across multiple outlets.
General Manager
2 Years 10 Months- Directed a team of 4 managers and 6 supervisors overseeing 62 floor staff members at a premier entertainment venue generating over $7 million in revenue.
- Implemented comprehensive training and staff reward programs, driving an 8% increase in sales and a 5% reduction in controllable costs within the first year.
Education
- Hospitality & Restaurant Management
- Hotel Management
Skills
Quality assurance
Cost control
Schedule oversight
Operations management
Teamwork and collaboration
Staff management
Employee development
Customer service management
KPI tracking
Hiring and onboarding
P&L management
Budget control
Staff scheduling
Payroll administration and timekeeping
Timeline
Director of Operations
Emerald City Commercial Cleaning
08.2018 - 05.2026Read More
Food & Beverage Director
Columbia Tower Club
11.2016 - 08.2018Read More
General Manager
Parlor Collection
09.2014 - 03.2016Read More
Food & Beverage Manager
Muckleshoot Casino & Bingo
02.2013 - 09.2014Read More
General Manager
Parlor Collection Bellevue
03.2010 - 01.2013Read More
University of Anchorage Alaska
from Hospitality & Restaurant Management
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Sheraton Corporation
from Hotel Management
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