Shawn Malloy
Eustis,FL
Summary
Ambitious Service Advisor with a proven track record at Advantage CDJR, excelling in customer service and keeping work flow organized. Skilled with computers including Reynolds & Reynolds. Leveraged technical expertise as a mechanic to enhance customer satisfaction and ensure timely service, fostering trust and long lasting loyalty with clients.
Overview
9
9
years of professional experience
Work History
Service Advisor
Advantage CDJR
04.2022 - 12.2025
- Excelled in forming trusting relationships with customers in order to ensure they feel welcome every visit and that their vehicle is in good hands.
- Coordinated service appointments with the customers and technicians in mind ensuring repairs are done in a timely manner.
- Maintained accurate records of customer interactions, service history, and recommendations for future maintenance.
- Consistently hit sales goals set by management through fair and honest interactions with customers.
Mechanic
Central Florida Chrysler Dodge Jeep Ram
05.2019 - 04.2022
- Diagnosed and repaired mechanical issues in vehicles, ensuring optimal performance and safety.
- Conducted routine maintenance, including oil changes, brake checks, and tire rotations.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
Auto Parts Driver
Central Florida Toyota
01.2017 - 03.2020
- Delivered auto parts efficiently to multiple locations, ensuring timely service and customer satisfaction.
- Maintained accurate inventory records, tracking parts received and distributed for inventory.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Assisted in training new drivers on route navigation and safety protocols to enhance team performance.
Education
Associate of Science - Business Management
Valencia College
Orlando, FL08-2009
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Timeline
Service Advisor
Advantage CDJR
04.2022 - 12.2025
Mechanic
Central Florida Chrysler Dodge Jeep Ram
05.2019 - 04.2022
Auto Parts Driver
Central Florida Toyota
01.2017 - 03.2020
Associate of Science - Business Management
Valencia College