Shawn Mattner
Katy,Tx
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
Storage King USA
03.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
Janitor Cleaner
JaniKing
10.2019 - Current
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-trac home fixtures
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Used time management and ecient cleaning methods to meet deadlines
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Warehouse Forklift Operator
Aldi Distribution Center
05.2021 - 06.2022
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded materials and goods at designated locations for best project availability.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
- Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
- Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
- Assisted with periodic physical inventory counts, ensuring accuracy and integrity in stock records through meticulous tracking of items moved via the use of a warehouse forklifter.
- Safeguarded quality of products stored in the warehouse by ensuring proper stacking techniques and adherence to weight restrictions while operating a forklift.
- Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.
- Enhanced team productivity by providing on-the-job training to new forklift operators, ensuring proper handling techniques were followed at all times.
- Communicated with floor managers to determine merchandise placement.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Property and Casualty Insurance Agent
Allstate Insurance Companies
03.2020 - 07.2020
- Developed customized insurance plans for clients that balanced coverage requirements with budgetary constraints, ensuring long-term satisfaction with policy choices.
- Developed strong relationships with underwriters to secure competitive premiums and coverage options for clients.
Property and Casualty Insurance Agent
Farmers Insurance Companies
09.2019 - 01.2020
- Developed customized insurance plans for clients that balanced coverage requirements with budgetary constraints, ensuring long-term satisfaction with policy choices.
- Developed strong relationships with underwriters to secure competitive premiums and coverage options for clients.
- Conducted comprehensive risk assessments for prospective clients, identifying specific needs and recommending appropriate coverage solutions.
- Contributed to team success by sharing best practices and collaborating on strategies to achieve shared goals.
- Collaborated with agency partners to coordinate risk management strategies and provide comprehensive solutions for clients'' unique needs.
- Continually expanded knowledge of industry trends and regulatory changes to provide accurate information to clients.
- Attended industry conferences and workshops to stay current with emerging trends in property and casualty insurance markets.
- Followed up promptly with interested clients to close sales.
- Developed sales strategies to increase sales of insurance policies.
- Attended industry conferences to stay informed of latest products and trends.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted research and identified market trends to develop better strategies for sales.
- Designed presentations and marketing materials to promote insurance products.
Warehouse Associate
Pinnacle Propane
02.2017 - 08.2019
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Loaded, unloaded and moved material to and from storage and production areas
- Wrapped pallets in shrink wrap prior to loading
- Used forklifts and pallet jacks to relocate products.
Night Stocker
HEB
02.2017 - 08.2019
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Night Stocker
Kroger
03.2014 - 05.2015
- Organized warehouse and stockroom areas using forklift and pallet jacks
- Identified issues, analyzed information and provided solutions to problems.
Education
HS Diploma -
Morton Ranch High School
Katy, Tx05.2016
Skills
- Motivated Team Player
- Reliable and Responsible
- Microsoft Office
- Safety Procedures
- Warehouse Coordination and Support
- Strong Attention to Detail
- Critical Thinking
- Forklift Operation
- Honesty and Integrity
- Quick Learner
- Data Entry
- Physical Stamina
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Tenant relations
- Staff Management
- Leasing and sales
- Property tours and inspections
- Marketing and Advertising
- Adaptable
- Administrative Leadership
- Operations Management
- Office Staffing
Certification
- Licensed Forklift Operator, 01/23/19, 01/23/22
- Properties & Casualties General Lines license, 11/24/21, 11/24/23
Additional Information
Worked flexible hours; night, weekend, and holiday shifts.
Timeline
Property Manager
Storage King USA
03.2023 - Current
Warehouse Forklift Operator
Aldi Distribution Center
05.2021 - 06.2022
Property and Casualty Insurance Agent
Allstate Insurance Companies
03.2020 - 07.2020
Janitor Cleaner
JaniKing
10.2019 - Current
Property and Casualty Insurance Agent
Farmers Insurance Companies
09.2019 - 01.2020
Warehouse Associate
Pinnacle Propane
02.2017 - 08.2019
Night Stocker
HEB
02.2017 - 08.2019
Night Stocker
Kroger
03.2014 - 05.2015
HS Diploma -
Morton Ranch High School