Shawn McGraw
Pittsburgh,PA
Summary
Dedicated professional with a strong focus on customer service and operational efficiency. Expert in optimizing delivery processes and ensuring safety compliance, consistently enhancing user experience and satisfaction.
Overview
9
9
years of professional experience
Work History
Uber Partner
Uber
01.2025 - Current
- Delivered exceptional customer service to ensure rider satisfaction and loyalty.
- Managed ride requests efficiently, optimizing driver-partner assignments for timely pickups.
- Streamlined communication channels between riders and drivers, enhancing user experience and problem resolution.
- Analyzed feedback to identify trends, improving operational processes and service quality.
Commercial Driver
Bay & Bay
Eagan, MN
08.2024 - 08.2025
- Operated commercial vehicles for safe and timely delivery of freight across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of driving hours, mileage, and cargo transported per DOT requirements.
- Collaborated with dispatch team to optimize route planning and improve delivery efficiency.
Commercial Truck Driver
Myers Well Service
Washington ,PA
01.2024 - 08.2024
- Operated commercial trucks safely across various terrains and weather conditions.
- Ensured compliance with federal and state transportation regulations during all deliveries.
- Conducted pre-trip inspections to verify vehicle safety and operational readiness.
- Maintained accurate logs of driving hours, routes, and cargo loads for regulatory compliance.
Unrestricted Commercial Driver/Lease Operator
Risinger Bros Transfer
Morton, IL
12.2021 - 09.2023
- Operated commercial vehicles to transport goods safely and efficiently across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of driving hours, mileage, and fuel consumption for reporting purposes.
- Adhered to all traffic laws and company policies to promote safe driving practices.
Commercial Truck Driver
JB Hunt Transportation
Lowell, AR
09.2017 - 10.2021
- Assisted in loading and unloading materials, optimizing weight distribution for safe transport.
- Communicated effectively with dispatch to coordinate delivery schedules and address issues promptly.
- Trained new drivers on company policies, safety protocols, and vehicle operation best practices.
- Implemented improvements in delivery processes, enhancing efficiency and reducing delays consistently.
Lead CDL Driver
CRST Expedited
Cedar Rapids, IA
02.2017 - 10.2017
- Oversaw daily operations of freight transport, ensuring compliance with safety regulations and company policies.
- Mentored junior drivers, enhancing their driving skills and promoting best practices in logistics.
- Implemented route optimization strategies, reducing delivery times and improving overall efficiency.
- Conducted vehicle inspections and maintenance checks to ensure operational readiness and safety compliance.
Education
No Degree - Certified Personal Trainer
International Sports Science Association
Carpinteria, CA06-2024
No Degree - Advanced Operation of Commercial Vehicles
Allstate Careers
West Mifflin, PA07-2010
GED -
Keystone Job Corps Center
Drums, PA04-1991
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
Timeline
Uber Partner
Uber
01.2025 - Current
Commercial Driver
Bay & Bay
08.2024 - 08.2025
Commercial Truck Driver
Myers Well Service
01.2024 - 08.2024
Unrestricted Commercial Driver/Lease Operator
Risinger Bros Transfer
12.2021 - 09.2023
Commercial Truck Driver
JB Hunt Transportation
09.2017 - 10.2021
Lead CDL Driver
CRST Expedited
02.2017 - 10.2017
No Degree - Certified Personal Trainer
International Sports Science Association
No Degree - Advanced Operation of Commercial Vehicles
Allstate Careers
GED -
Keystone Job Corps Center