Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shawn McPherson

Eighty Four,PA

Summary

Highly motivated, senior leader with a proven track record of developing teams, driving company initiatives and processes, while exceeding company expectations. Detail oriented professional with exceptional knowledge of developing strategic plans and strategies while supporting cross functioning teams to increase customer satisfaction and sales through process improvement.

Overview

9
9
years of professional experience

Work History

Regional Merchandising Service Director

Lowes Home Improvment
06.2021 - Current
  • Led a team of District Merchandising Service Managers across 8 districts, providing mentorship and guidance to enhance performance and achieve objectives.
  • Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
  • Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
  • Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.

Regional Field Merchant

Lowes Home Improvement
10.2020 - 06.2021
  • Mentored store leaders within Region 1 by fostering a culture of continuous improvement and professional growth within the organization.
  • Analyzed sales data to identify trends, optimize stock levels, and improve product offerings.
  • Increased overall store performance through proactive inventory control measures.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Spearheaded initiatives aimed at enhancing store layout for optimal customer flow and product visibility.
  • Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.

District Merchandising Service Manager

Lowes Home Improvement
02.2019 - 10.2020
  • Hired, trained and supervised team of Merchandising Service Managers and Merchandising Service Supervisors to meet business goals across a district of 14 Stores.
  • Analyzed KPI metrics and service level reports to identify areas of improvements.
  • Maintained the teams productivity and quality of work by establishing and maintaining clear benchmarks and expectations.
  • Conducted regular performance evaluations for all leaders, offering constructive feedback while facilitating professional development opportunities and detailed job training.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Store Manager

Walmart
04.2015 - 01.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Reduced shrink by 1.2 million dollars and thereby graduated the store off the "High Shrink List"
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

MBA - International Business

Salem University
Salem, WV

Bachelor of Arts - Marketing

West Virginia Wesleyan College
Buckhannon, WV

Minor in Economics - Business

West Virginia Wesleyan College
Buckhannon, WV

Skills

  • Team Leadership & Development
  • Training and Mentoring
  • Operations Management
  • Strategic Planning & Performance Analysis
  • Coaching & Performance Management
  • Process Improvement
  • PNL/Budgeting
  • Project Management
  • Effective Communication
  • Presentation Skills & Public Speaking

Accomplishments

Lombardi Leadership Trophy recipient for MST organization, 2023-2024.


Region 21, Support Staff of the Quarter, 2023

Timeline

Regional Merchandising Service Director

Lowes Home Improvment
06.2021 - Current

Regional Field Merchant

Lowes Home Improvement
10.2020 - 06.2021

District Merchandising Service Manager

Lowes Home Improvement
02.2019 - 10.2020

Store Manager

Walmart
04.2015 - 01.2019

MBA - International Business

Salem University

Bachelor of Arts - Marketing

West Virginia Wesleyan College

Minor in Economics - Business

West Virginia Wesleyan College

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Shawn McPherson