Shawn M. Dupuie
Maybee
Summary
Dynamic Sr. Director of Sales and Operations at Bosch, excelling in franchise management and process improvement. Proven track record in enhancing customer relationships and driving sales strategy. Recognized for innovative technical training solutions and a strong focus on fixed operations, delivering impactful results in competitive markets.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Sr. Director of Sales and Operations
Bosch
Remote
01.2022 - Current
- Lead the Bosch Auto Service (BAS) Franchise team
- Led BAS franchise sales team to drive revenue growth and market penetration
- Lead the BAS franchise operations team and continuous improvement activities
- Lead all Bosch cross functional department activities (Motorsports, Parts, Performance, Tools and Equipment, Publications, Diagnostics, and Consumer Products)
- Supported BAS franchise B2B and B2C marketing activities to strengthen brand presence and customer engagement
- Contributed to podcast and media projects to enhance brand awareness
- Facilitated outreach efforts to enhance awareness of college and trade school programs, engaging key stakeholders
- Participated in independent aftermarket conventions and events to network and gather insights
- Lead the Franchise Document Disclosure (FDD) development and updates
Technical Support Operations, Global Manager
Bosch
Warren
01.2020 - 01.2021
- Led global technical support and hotline teams to enhance customer service experience
- Led all global technical and product training teams
- Managed global partnerships and licensing activities to ensure compliance and alignment with business objectives
- Created and maintained global customer relationships to foster loyalty and drive satisfaction
Global Solutions Design Manager
Bosch
Warren
01.2014 - 01.2019
- Lead the design, development, and implementation of the Ford Global Service Excellence 2.0 program
- Develop and implement global technology solutions (Virtual Reality, Augmented Reality, AI solutions) to enhance service offerings
- Design and implement global fixed operations solutions (Service Optimization, Customer Experience) to improve client satisfaction
- Lead the ideation and innovation process for all global product and service ideas
- Create and maintain global customer relationships
- Supervise all account managers, product managers, and performance consultants
- Oversee supplier and partnership agreements to ensure alignment with strategic goals
- Received patent for innovative design
Reginal Account/Product Manager - Business Development
Bosch
Allen Park
01.2012 - 01.2014
- Led business development activities to identify and cultivate strategic partnerships
- Launched new fixed operations products and services to enhance customer offerings
- Managed OEM sales pipeline to ensure timely updates and client engagement
- Cultivated strong OEM customer relationships to enhance satisfaction
- Supervise all development, delivery, and product managers
Operations Manager
Bosch (SPX Corporation at the time)
Allen Park
01.2005 - 01.2012
- Managed operations in North America
- Managed operations in South America
- Managed operations in Asia Pacific
- Managed operations in Europe
- Managed department profit and loss to optimize financial performance
- Led new business development for Pain Point Solutions to address client challenges
- Supervise project managers, instructional designers, team leaders, and lead training instructor
- Managed design, development, and delivery of Ford dealership and assembly plant end of line training curriculums for improved operational readiness
Owner/President
Street Legal Motorsports
Flat Rock
01.2002 - 01.2011
- Oversaw daily operations of a high-performance retail parts storefront
- Directed product buy-in processes to optimize inventory selection and meet customer demand
- Managed engine assembly, build, and tuning activities to ensure high-quality performance
- Manage bolt-on part and accessory installation activities
- Supervised all operations in the chassis shop
- Attended local and national events, fostering relationships with customers and promoting brand engagement
Training Developer/Instructor
Freelance
Carleton
01.2002 - 01.2005
- Delivered hands-on instruction in automotive technology to equip students with practical skills for industry readiness
- Developed curriculum for educational programs to enhance learner engagement and knowledge retention
- Produced training videos for employee onboarding to streamline new employee integration and reduce ramp-up time
- Wrote technical documentation for software products
- Created responsive web applications for user engagement
Training Project Manager
SPX Corporation
Allen Park
01.1999 - 01.2002
- Designed and developed training courses, including global and North American classroom technical training.
- Develop detailed MS Project schedules to outline project timelines and deliverables.
- Created MS Project schedules to facilitate project tracking and coordination.
- Manage project timing and budget
- Supervise the technical training and development team
- FordStar training
- New model training
- Assembly plant electrical repair training
- Web-based training
General Motors Service Readiness Platform Leader
TPI Technologies
Roseville
01.1997 - 01.1998
- Conducted labor operation studies, validated service publications, and managed tools and diagnostic validations to ensure service readiness
- Supervise platform Service Readiness Engineers (Mid-Lux Flint and P chassis)
- Monitor and maintain all platform vehicles
- Trained employees on computer systems and labor time/validation processes to enhance operational efficiency
- Review, edit and approve labor time operation for publication
- Analyzed and resolved Problem Tracking Records for dealerships nationwide to improve service delivery
- Managed readiness and validation of Kent Moore specialty tools.
- Interface with engineering community on all service readiness topics
Fixed Operations Professional
01.1993 - 01.1997
- Ensured vehicle performance through accurate diagnostics and timely repairs
- Diagnosed drivability issues to enhance customer satisfaction
- Managed parts inventory and coordinated service operations for efficiency
Education
Two-year Automotive Technology Certificate - Automotive Engineering Technology
Bosch
Global Leadership Training - HR effective hiring/recruiting training, GPMM Project Management Training, Lean Certified (Green Belt), Global Sales Training, Ideation Training
Bosch
Service Excellence Certified - Basic Electrical Certified, Electrical Electronics Certified, Engine Performance Certified, Engine Repair Certified, Steering and Suspension Certified, Climate Control Certified, Brake System Certified
Ford Motor Company
Certified G.M. Corporation training - Courses Completed: Generation III V-8 cast iron block engine mechanical, High intensity discharge (HID) lighting system, Corvette 5.7L Generation III V-8 engine mechanical, Essex automotive glass removal and installation, Tech 1 familiarization, Tech 2 familiarization
G.M. Service Technology Group (STG)
Skills
- Sales strategy
- Revenue growth strategies
- Customer relationship management
- Franchise management
- Process improvement
- Fixed operations SME
- Technical Knowledge
- Technical training and publications
- Pain Point Solutions
Affiliations
- Automotive Training Managers Council (ATMC)
- International Society for Performance Improvement (ISPI)
- National Hot Rod Association (NHRA)
- International Hot Rod Association (IHRA)
- American Motorcycle Association (AMA)
Certification
- Bosch, Global Leadership Training, HR effective hiring/recruiting training, GPMM Project Management Training, Lean Certified (Green Belt), Global Sales Training, Ideation Training
- Ford Motor Company, Service Excellence Certified, Basic Electrical Certified, Electrical Electronics Certified, Engine Performance Certified, Engine Repair Certified, Steering and Suspension Certified, Climate Control Certified, Brake System Certified
- G.M. Service Technology Group (STG), Certified G.M. Corporation training, Courses Completed: Generation III V-8 cast iron block engine mechanical, High intensity discharge (HID) lighting system, Corvette 5.7L Generation III V-8 engine mechanical, Essex automotive glass removal and installation, Tech 1 familiarization, Tech 2 familiarization
Timeline
Sr. Director of Sales and Operations
Bosch
01.2022 - Current
Technical Support Operations, Global Manager
Bosch
01.2020 - 01.2021
Global Solutions Design Manager
Bosch
01.2014 - 01.2019
Reginal Account/Product Manager - Business Development
Bosch
01.2012 - 01.2014
Operations Manager
Bosch (SPX Corporation at the time)
01.2005 - 01.2012
Owner/President
Street Legal Motorsports
01.2002 - 01.2011
Training Developer/Instructor
Freelance
01.2002 - 01.2005
Training Project Manager
SPX Corporation
01.1999 - 01.2002
General Motors Service Readiness Platform Leader
TPI Technologies
01.1997 - 01.1998
Fixed Operations Professional
01.1993 - 01.1997
Two-year Automotive Technology Certificate - Automotive Engineering Technology
Bosch
Global Leadership Training - HR effective hiring/recruiting training, GPMM Project Management Training, Lean Certified (Green Belt), Global Sales Training, Ideation Training
Bosch
Service Excellence Certified - Basic Electrical Certified, Electrical Electronics Certified, Engine Performance Certified, Engine Repair Certified, Steering and Suspension Certified, Climate Control Certified, Brake System Certified
Ford Motor Company
Certified G.M. Corporation training - Courses Completed: Generation III V-8 cast iron block engine mechanical, High intensity discharge (HID) lighting system, Corvette 5.7L Generation III V-8 engine mechanical, Essex automotive glass removal and installation, Tech 1 familiarization, Tech 2 familiarization
G.M. Service Technology Group (STG)