Shawn Miller

• Oversaw daily operations, ensuring safety standards compliance and operational efficiency.
• Trained and mentored staff on operational best practices.
• Implemented process improvements to enhance workflow efficiency.
• Collaborated with sales teams to meet customer needs effectively.
• Coordinated cross-departmental communication to align projects and support team objectives.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Developed strategies to enhance customer satisfaction and foster loyalty.
• Recruited and hired qualified candidates to fill open positions.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Created monthly reports for senior management summarizing operational performance metrics.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Reviewed completed work to verify consistency, quality, and conformance.

Oversaw daily field operations for home construction and repair projects.

• Coordinated volunteer schedules to increase project participation and efficiency.
• Developed training programs for staff and volunteers on safety practices.
• Managed relationships with local contractors and suppliers to ensure timely resource procurement.
• Streamlined operational processes to improve workflow in the field.
• Reviewed and standardized house selections with local architects.
• maintained relationships with city building departments to expedite and streamline the permit process.
• Managed house completion schedule to meet house dedication dates.