Shawn Miller
Tacoma,WA
Summary
Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively in new environments and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Route Service Sales Representative/Route Specialist
Cintas
Puyallup/Renton, Washington
08.2020 - Current
- Deliver Cintas uniform and facility service products to customer accounts.
- Identify account needs and recommend Cintas service solutions.
- Develop and maintain relationships with existing customers to ensure customer satisfaction.
- Develop customer relationships through regular service calls and clear communication.
- Organize route paperwork to ensure efficient service delivery and accurate account management.
- Train new drivers on route procedures, safety rules, and customer service standards.
- Train drivers on vehicle checks, load handling, and stop-by-stop delivery flow.
- Guide drivers through problem solving for delays, missed stops, and service issues.
- Identified improvement areas for drivers and assisted in developing strategies to address these issues.
- Utilize effective problem solving techniques when addressing difficult customer situations.
- Participate in weekly team meetings to discuss performance metrics and areas of improvement.
Supervisor
Starbucks
Federal Way, Washington
06.2016 - 08.2020
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies and procedures.
- Resolved customer concerns with calm support and professional service.
- Scheduled staff coverage and assigned duties based on store needs.
- Managed inventory checks, product restocking, and supply organization across workstations.
Education
High School Diploma -
Roosevelt High School
Rockford, IL06-2009
Skills
- Customer service
- Clear communication
- Attention to detail
- Effective time management
- Reliability
- Integrity
- Goal-oriented mindset
Timeline
Route Service Sales Representative/Route Specialist
Cintas
08.2020 - Current
Supervisor
Starbucks
06.2016 - 08.2020
High School Diploma -
Roosevelt High School