Shawn Mize
St Johns,FL
Summary
Experienced Installation Engineer known for efficient installation, testing, and maintenance of various equipment types. Strong problem-solving skills and quick diagnosis of technical issues. Proven ability to organize and execute large-scale installations with minimal disruption to business operations. Project management skills, timely task completion, and adherence to safety protocols are core strengths. Seeking growth as a Global Service Engineer for Automation, leveraging technical, professional, and leadership expertise.
Overview
23
23
years of professional experience
Work History
Lab Automation Installation Engineer Spe
QuidelOrtho
Rochester, NY
11.2023 - Current
- Leader on the North American Automation Team.
- Creator of the North American DUO Automation training program and documentation. Successfully trained 13 Field engineers in North America and Canada for installations.
- SME on the VAS training transformation team
- Works with global partners and automation suppliers to improve quality of components and implementations.
- Engaged in and owns North American Automation escalations for service, by providing support as a 3rd level role and guiding local service teams within the NA regions.
- Works cross-functionally with Sales, Valumetrix, and business fields, as well as local teams, to ensure customer needs are met.
- Ensures all members of the NA LAIE team have the resources and training to successfully lead implementations of their own and provide assistance when needed.
- Mentoring 13 Field Engineers in VAS/DUO Implementations with 3 successful remote-supported installs.
- Trained and proficient used of AutoCAD
- Performs project management for successful customer implementations
Lab Automation Implementation Engineer
Ortho Clinical Diagnostics
Rochester, NY
07.2016 - 11.2023
- Leader on Automation team
- Successfully implemented most of North America's largest automation systems.
- Engages with team members to ensure project completion and company goals are met, and provides support to maintain timelines.
- Successfully implemented 19 implementations in NA, bringing in revenue of ~3MM in 2019 alone.
- Play key role in sales support and successful implementation and management of new and existing customers with placement of Automation.
- Provide national support in a second-level role for escalations and guidance to local teams within the regions of NA and Rochester.
- Responsible for all existing sites that I have implemented, as well as site owner for multiple sites across NA.
Senior Field Engineer
Ortho Clinical Diagnostics
Rochester, NY
04.2013 - 07.2016
- Provide national role in support of EnGen Laboratory Automation systems.
- A30 Automation Service Team - Providing service and system performance baselines and support for existing customers.
- Directly mentored and assisted with the roles of 12 Field Engineers in the district.
- Manager of multiple inventories.
- Subject Matter Expert for 5600, 3600, and Automation.
- Primary Field Engineer for University of North Carolina, LabCorp, and Quest National accounts.
- Presidents' Field Advisory Council representative.
- Field Advisory Council - Team Lead
- Modification review team for Clinical Chemistry.
Field Service Engineer
Ortho Clinical Diagnostics
Rochester, NY
01.2006 - 04.2013
- Member of the Ortho Clinical Diagnostics - 5600/3600 Product Reliability Team.
- Trained and serviced Vitros 230/350, 950, ECi, ProVue, 3600/5600, Veridex, and Therakos.
- Trained and serviced the Thermo Scientific EnGen Lab Automation system.
- Safe Fleet Coordinator for the Mississippi Valley and Mid-Atlantic regions.
- Special Projects member working on 4600 error review, PMs, and Proboscis Reliability Project.
- 2010 Service Excellence Award winner for the Mid-Atlantic Region.
- Green Belt Project for 5,600 Proboscis Reliability and Maintenance.
Petty Officer Second Class
US Navy
Norfolk, VA
01.2002 - 12.2005
- Junior Sailor of the Year, 2003.
- Managed over 110 personnel on the weapons onloads and offloads of all Naval vessels at Norfolk and Atlantic Ordnance Command stations in support of Iraq and Afghanistan campaigns.
- Lead teams for Quality Assurance and accuracy in delivering the appropriate needs of the Atlantic Fleet for mission readiness.
- Fast-tracked to Petty Officer 2nd Class, E-5, in 2 years.
- Heavy equipment operator and semi-licensed.
Education
Aviation Ordnancement "A" School
Pensacola, FL07-2002
High School Diploma -
Frederick Community College
Frederick, MDSkills
- Complex Problem-Solving
- Electrical Wiring
- Schematic Interpretation
- Site surveying
- Deadline-oriented
- Software configuration
- Project Management
- Computer Networking
- Goal-Oriented
- Training and mentoring
References
References available upon request.
Timeline
Lab Automation Installation Engineer Spe
QuidelOrtho
11.2023 - Current
Lab Automation Implementation Engineer
Ortho Clinical Diagnostics
07.2016 - 11.2023
Senior Field Engineer
Ortho Clinical Diagnostics
04.2013 - 07.2016
Field Service Engineer
Ortho Clinical Diagnostics
01.2006 - 04.2013
Petty Officer Second Class
US Navy
01.2002 - 12.2005
Aviation Ordnancement "A" School
High School Diploma -
Frederick Community College