Shawn Moss
Olympia,WA
Summary
At Univar Solutions, excelled as a Dispatcher/Warehouse Lead, adeptly managing high-stress situations and streamlining delivery processes. Demonstrated exceptional decision-making and stress tolerance, enhancing department success by ensuring efficient routing and dispatching. Skilled in SAP and Microsoft Office, significantly improved delivery tracking and customer satisfaction through proactive problem-solving and team collaboration. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dispatcher/ Warehouse Lead
Univar Solutions
09.2000 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 8-10 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
Education
Olympia High School
Olympia, WASkills
- Data Entry
- Dispatch software (sap)
- Stress Tolerance
- Dispatching procedures
- Route Navigation
- Routing orders
- Incident Reporting
- Decision-Making
- Microsoft Office
- Dispatch Recordkeeping
- Workload Management
- Regulatory Compliance
Certification
Forklift-35+years
IMDG- expired
IATA-expired
Timeline
Dispatcher/ Warehouse Lead
Univar Solutions
09.2000 - Current
Olympia High School
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