Shawn Mounger
Conroe
Summary
Reliable professional recognized for exceptional punctuality and commitment to customer service excellence. Demonstrates flexibility and a strong work ethic, contributing effectively to team objectives. Highly organized and motivated, with proven time management skills that enhance operational efficiency across diverse environments.
Overview
26
26
years of professional experience
Work History
Field Service Technician
Tachus Fiber Internet
The Woodlands
07.2021 - Current
- Installation and testing of various data media that includes, but not limited to CAT5e, CAT6, Fiber Optic, etc.
- Occasional on-call duties
- Demonstrate advanced customer service and troubleshooting skills
- Adhere to all required project safety requirements as set forth by the Company and OSHA
- Maintain the company's high standard of quality and professionalism with regards to workmanship, customer relations, co-workers, behavior and appearance
- Use proper care on all company assets to avoid breakage, misuse, theft, etc.
- Ability to maintain a calm and collected demeanor in difficult and stressful situations
- Proficient in using fiber tools and fiber optic test equipment
- Strong communication skills, both verbal and written
Senior in Homes Solution Technician
Dish Network Corp
The Woodlands
02.2013 - 05.2021
- Install and manage customer products, while creating opportunities to sell them on new personalized technology
- Work autonomously to upsell and offer smart home solutions to customers on a daily basis
- Relocate power and place mounts, satellite dishes, televisions, routers, cameras, receivers and whole-home connectivity technology in customer homes
- Conduct site surveys and in-person home assessments
- Supporting new employees through training and future development
- Demonstrating and coaching behaviors that ensure quality customer service
- Training existing Installers/Technicians on changing processes, procedures and technologies
- Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
- Monitoring and coaching to improve team and individual performance
Ingest/Programming Supervisor
KTBU Channel 55
Houston
04.2008 - 08.2012
- Responsible for the accurate ingest and quality control of all material and ensuring they are ready for air in a precise and timely manner
- Work close with clients to ensure content was acceptable and ready for air
- Maintain Sundance and Harris/Louth automation servers and archive
- Scheduling and recording of all satellite feeds through Intelli-Sat
- Ordering and shipping of all programming/commercials and retrieving digital program/commercial files via Pathfire, Pitch Blue, DGS, and FTP
- Maintain and manage tape library of all in/out house programming and commercials. Maintain close communication with Master Control, traffic, sales, programming, and Chief Engineer to ensure smooth and accurate flow of program and commercial content
- Responsible for monitoring the quality and accuracy of all on air content ensuring the transmission meets FCC regulations.
Master Control Operator
KTBY Channel 55
Houston
06.1999 - 04.2008
- Handled quality control for on air content during live news broadcasts
- Placed commercial breaks during sports programming, newscasts and TV shows
- Resolved equipment issues by identifying problems and utilizing appropriate troubleshooting methods
- Developed sharp problem-solving and decision-making skills from staying composed in highly stressful environment
- Assessed channels to verify compliance with federal regulations
- Partnered with engineers to test and integrate new systems
- Mentored junior technicians in equipment operations
- Maintained inventory of broadcast equipment. Checked equipment to verify compliance with FCC regulations
- Operated console controls to regulate video transmission contrast, brightness and fidelity. Conferred with station personnel to enhance audio and video levels during programs
- Completed emergency equipment repairs to maintain broadcast functionality. Set up and optimized equipment to maintain signal strength, clarity and reliability during broadcasts
Education
Associates in Process Technology - Process Technology
Alvin Community College
Alvin, TX12-1998
Skills
- Critical thinking
- Organizational skills
- Team building
- Time management
- Leadership
- Reliable and trustworthy
- Efficient
Timeline
Field Service Technician
Tachus Fiber Internet
07.2021 - Current
Senior in Homes Solution Technician
Dish Network Corp
02.2013 - 05.2021
Ingest/Programming Supervisor
KTBU Channel 55
04.2008 - 08.2012
Master Control Operator
KTBY Channel 55
06.1999 - 04.2008
Associates in Process Technology - Process Technology
Alvin Community College
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